Problem Solving; Troubleshooting - Crestron CT-1000 Operation Manual

Touchpanels

Problem Solving

32 • Series 1000 Wall-Mounted Touchpanels

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
Series 1000 Touchpanel Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel Touchpanel is not
does not communicating to the
function. network.
Touchpanel is not
receiving network
power.
Touchpanel is
incorrectly calibrated.
Touchpanel Incorrect network
is not wiring.
responding Touchpanel Cresnet
and screen ID is not set to match
displays the Net ID in the
"Cresnet SIMPL program.
Error"
message. Touchpanel Cresnet
ID not unique, two or
more units share
same ID.
Touchpanel Standby timeout has
display is elapsed.
dark. Screen brightness or
contrast is improperly
set.
Screen is Contrast adjustment
blank (either outside visible range.
all white or
all black,
backlight is
on).
Unexpected Touchpanel is
response incorrectly calibrated.
from
touchpanel.
Crestron CT-1000 & LC-1000
CORRECTIVE ACTION
Use Performance Viewport (via SIMPL Windows
or VT Pro-e) to poll the network. Verify network
connection to the touchpanel.
Verify touchpanel is in "CRESNET MODE" as
defined in "Interface Menu", page 8.
Confirm that power is supplied to the network.
Enter "SETUP MODE" and recalibrate.
Touch screen to remove message and verify
correct wiring to all connectors.
Touch screen to remove message and enter
Performance Viewport (via SIMPL Windows or
VT Pro-e) to poll the network. Verify that the
Cresnet ID for the touchpanel is properly set to
match the Net ID in the SIMPL program.
Enter Performance Viewport (via SIMPL
Windows or VT Pro-e) to poll the network. Verify
that each ID is used once.
Touch screen to reactivate.
Enter "SETUP MODE" and hold finger to
touchscreen for five seconds to set the
brightness to high and the contrast to a default
level.
Remove power. Restore power while pressing
on touchscreen (for approximately 10 seconds)
until "SETUP MODE" appears.
Enter "SETUP MODE" and recalibrate.
Operations Guide – DOC. 5813B