Returning The Optical Ila Chassis Or Components; Contacting Customer Support - Juniper PTX3000 Hardware Manual

Returning the Optical ILA Chassis or Components

IN THIS SECTION

Contacting Customer Support | 112

Locating the Serial Number on an Optical ILA Chassis or Component | 113
How to Return a Hardware Component to Juniper Networks, Inc. | 116
Guidelines for Packing Hardware Components for Shipment | 117
Packing an Optical ILA Chassis or Component for Shipping | 118
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the
next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
Your existing service request number, if you have one
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
Your name, organization name, telephone number, fax number, and shipping address
112