Printer Problems - Xerox WorkCentre 480cx User Manual

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Printer Problems

Symptom
The printer does not print.
The paper does not feed
into the printer.
Cause and Solution
• The PC cable is not connected properly.
• The PC cable is defective. Swap the cable
with one known to work. If necessary,
replace the cable.
• If the PC cable is one that was not received
with the machine, ensure that it is compliant
with the IEEE 1284 standard.
• The printer port is configured incorrectly.
Check printer setting in Windows to make
certain that the print job is being sent to the
correct port (for example, LPT1).
• A paper jam has occurred. Refer to Clearing
Jams on page 7-2.
• The printer may be configured incorrectly
within an application. Check the application
to verify that all print settings are correct.
• The printer driver may be incorrectly
installed. Re-install the printer driver. See
Uninstalling Software on page 1-34. Try
printing a test page.
• Paper has not been loaded properly. Remove
and re-insert the paper correctly. Refer to
Loading Paper on page 1-20.
• There is too much paper in the Automatic
Paper Feeder. Decrease the number of sheets
of paper in the Automatic Paper Feeder.
Printer Problems
7
7-15