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Symptom
The machine cannot
receive faxes manually.
The machine will not
transmit faxes.
You cannot poll another
machine.
Blank spaces or poor text
quality appear in incoming
faxes.
Stretched words appear on
incoming faxes.
Lines appear on copies or
outgoing faxes.
Solution
Ensure that you are hanging up the handset
before you press the Start button.
NOTE: This applies only to Xerox WorkCentre
480cx models equipped with a telephone
connected to the EXT jack on the bottom of the
machine.
•
Make sure that the document is loaded face
down.
•
Check that the LCD display reads TX.
•
You may have hung up the handset of the
external phone before you pressed Start.
•
Ensure the machine you are sending to is
able to receive faxes.
The fax machine you are calling may be using a
poll code.
The document you are trying to retrieve is not
loaded into the remote machine.
•
The machine sending the fax may be faulty.
•
Line errors due to excessive noise on phone
line.
•
Check your machine by making a copy.
•
Try cleaning the print heads. See Clean
Head on page 1-43.
The machine sending the fax had a temporary
document jam.
Check your machine's scan glass for marks and
clean it, if necessary. See Cleaning the
Document Scanner on page 8-2.
Fax Problems
7-13
7
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Table of Contents
Troubleshooting
