Printer Problems; Unable To Print; Print Output Problems - Xerox DocuCentre SC2020 User Manual

Printer Problems

Unable to Print

The table below lists possible solutions when you are unable to print.
Symptoms
Data remains in the
printer icon.
Data has been sent to
the device.

Print Output Problems

The table below lists possible solutions to print output problems.
Possible Cause
The device's power is not
ON.
The computer's cable is
disconnected.
The device's cable is
disconnected.
An error has occurred in
the device.
There is a problem in the
network connecting the
computer and device.
The port is not activated.
The device is connected
to multiple computers.
No paper has been
loaded.
There is no paper of the
specified size.
An error has occurred in
the device.
Job execution has been
paused.
Remedy
Switch the device's power ON.
Refer to Power Source on page 45.
Connect the computer's cable.
Connect the device's cable.
Refer to Interface Cables
Check the error information, and take the
required action.
Contact your Network Administrator.
Activate the port to use.
Refer to Activating the Communication Port To
Use on page 36.
Wait a while, and then try printing again.
Load paper.
Load paper of the specified size.
Refer to Loading Paper
Check the error information, and take the
required action.
Use the screen to select whether to cancel the
job.
®
Xerox
Problem Solving
on page 28.
on page 61.
®
DocuCentre SC2020
User Guide
270