Avaya S3210R Manual page 82

Getting Started
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Registering a Message Networking system
Message Networking systems must be registered to obtain technical support. It is important that the system be
registered at the time of initial installation and when you upgrade the system.
The steps used to register the system depend on whether an Avaya technician or an Avaya Business Partner is
performing the system registration:
Avaya Direct registration
!
Avaya Business Partner registration
!
Avaya Direct registration
Avaya Direct technicians use the Automatic Registration Tool (ART) to register a Message Networking system.
Note: Once you begin the product registration, it is important that you do not exit the browser before you
complete the registration. Exiting the browser window before you complete can result in an incomplete product
registration. If you could not complete the registration for any reason, please reregister the product using the
same options you selecting during the initial registration attempt.
To register a system, a technician must either call the registration group at the TSO or access the ART Web site
and follow the steps below
Complete the following steps to register a Message Networking system:
1. Open Microsoft Internet Explorer.
2. In the address box, type the address of the ART site: http://art.dr.avaya.com.
The Automatic Registration Tool User Menu displays.
3. From the User Menu, select Register a Definity PBX, Messaging, CMS, or Conversant.
A network login box displays.
4. In the dialog box, type your User Name and Password, and then click OK.
The Start of Product Registration page displays.
5. On the Start of Product Registration page, complete the following fields:
a. In the FL Number field, type the customer's FL number.
b. For the Session Type, select NEW INSTALL REGISTRATION if this is a new Message
Networking installation or you are migrating from Interchange 5.4. Select UPGRADE
REGISTRATION if you are upgrading from a previous release of Message Networking.
c. From the Product Type menu, select INTUITY.
6. Click Start Product Registration.
The Customer Verification dialog box displays.
7. In the Customer Type field:
If the system will be serviced by a Business Partner registration, select Business Partner.
"
If the system will be serviced by Avaya, select Other.
"
8. If this is a new Message Networking installation, click Continue New Install Registration. If you are
upgrading from a previous release of Message Networking, click Continue Upgrade Registration.
The INTUITY Product List page displays.
9. Locate Message Networking in the list and click on the line. If Message Networking is not listed, you must
create a new record:
a. Click Create INTUITY Product Record.
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