How To Locate The Serial Number On An Acx5400 Router Or Component - Juniper ACX5448-D Hardware Manual

Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment.

How to Locate the Serial Number on an ACX5400 Router or Component

IN THIS SECTION
List the Chassis and Component Details Using the CLI | 149
Locate the Chassis Serial Number ID Label on an ACX5400 Router | 151
Locate the Serial Number ID Labels on ACX5400 Power Supply Modules | 152
Locate the Serial Number ID Label on an ACX5400 Fan Module | 153
If you are returning a router or component to Juniper Networks for repair or replacement, you must locate
the serial number of the router or component. You must provide the serial number to the Juniper Networks
Technical Assistance Center (JTAC) when you contact them to obtain a Return Materials Authorization
(RMA). See Contacting Customer Support.
If the router is operational and you can access the command-line interface (CLI), you can list serial numbers
for the router and for some components with a CLI command. If you do not have access to the CLI or if
the serial number for the component does not appear in the command output, you can locate the serial
number ID label on the router or component.
NOTE: If you want to find the serial number ID label on a component, you need to remove the
component from the router chassis, for which you must have the required parts and tools available.
148