Returning The Ptx1000 Chassis Or Components; Locating The Serial Number On A Ptx1000 Chassis Or Component - Juniper PTX1000 Hardware Manual

Returning the PTX1000 Chassis or Components

IN THIS SECTION

Locating the Serial Number on a PTX1000 Chassis or Component | 121

How to Contact Customer Support to Obtain Return Material Authorization | 123
Packing a PTX1000 Chassis or Component for Shipping | 124
Locating the Serial Number on a PTX1000 Chassis or Component
IN THIS SECTION
Listing the Chassis and Component Details by Using the CLI | 122
Locating the Chassis Serial Number ID Label on a PTX1000 | 123
Locating the Serial Number ID Labels on FRU Components | 123
If you are returning a PTX1000 or a PTX1000 field-replaceable unit (FRU) to Juniper Networks for repair
or replacement, you must locate the serial number of the router or FRU. You must provide the serial
number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain a
Return Materials Authorization (RMA). See
Authorization" on page 123.
If the PTX1000 is operational and you can access the command-line interface (CLI), you can list serial
numbers for the router and some components with a CLI command. If you do not have access to the CLI
or if the serial number for the FRU does not appear in the command output, you can locate the serial
number ID label on the router or FRU.
NOTE: If you want to find the serial number ID label on a component, you need to remove the
component from the chassis, for which you must have the required parts and tools available.
"How to Contact Customer Support to Obtain Return Material
121