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12
Service
Introduction
This chapter contains information on the options available to service technicians and custom-
ers for
performing service and maintenance work.
●
recognizing and correcting errors.
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Such work can be performed on site or using remote service.
Chapter contents
This chapter covers the following topics:
System Administration Options, page 12-3:
Overview, page 12-3
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Administration On Site with System Telephone, page 12-4
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Administration On Site with Service PC, page 12-4
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Remote administration, page 12-6
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Installation and administration of Plug PC for HiPath 3000 Remote Access Appliance,
page 12-7
Service and Maintenance Tasks, page 12-17:
Backing Up the Customer Database (CDB Backup), page 12-17
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Effects of Hardware Changes on Customer Data, page 12-22
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Relocate/Transfer Application Processor Software (APS), page 12-25
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Determine current system software version, page 12-31
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Upgrading HiPath 3000, page 12-31
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Determining System Information and Installed Software Components (HiPath Inventory
●
Manager), page 12-32
Backing Up System Components (Backup Manager), page 12-33
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HiPath User Management, page 12-35
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Guided Maintenance, page 12-37:
Assessing Displays on the HG 1500 Front Panel, page 12-37
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Recording HiPath 3000 Board Status, page 12-37
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Recording HiPath 3000 Trunk Status, page 12-40
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A31003-H3590-S100-7-7620, 06/2012
HiPath 3000/5000 V9, Service documentation
Topic
service.fm
Service
12-1
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