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12.6
Remote Service
Definition
Remote service is described as communication between the service center and HiPath 3000
and HiPath 5000 using the public telecommunications network to fulfill service tasks. These
tasks are
remote system administration,
●
remote administration of Plus products via the system,
●
remote correction of system software (APS transfer),
●
automatic signaling of error messages.
●
Remote service facilitates the administration and maintenance of various communication sys-
tems from a central location.
The connection to HiPath 3000 can be set up via the integrated digital modem (B channel), the
integrated analog modem (IMODN) or the HG 1500.
Special software programs, such as pcANYWHERE, facilitate connections to HiPath 5000. If
the customer agrees, Remote Access Service RAS can also be used, provided this service is
active on the HiPath 5000 server.
HiPath 3000
Central Board
Modem
LIM
Client
LAN
Figure 12-5
Example of Remote Service with HiPath 3000
A31003-H3590-S100-7-7620, 06/2012
HiPath 3000/5000 V9, Service documentation
PSTN
(analog or
digital
telecommunica-
tions network)
Plus Products
Remote Service
Service Center
Service PC
with
HiPath 3000/5000
Manager E
service.fm
Service
12-103
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