Hapter; Troubleshooting Guidelines - VeriFone Omni 5 series Installation Manual

Troubleshooting Guidelines

NOTE
CAUTION
Terminal Does
Not Start
Terminal Display
Does not Show
Correct/
Readable Info
Smart Battery
Will Not Charge
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your Omni 5xxx terminal. If you
have problems operating your Omni 5xxx terminal, please read through these
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your Omni 5xxx terminal and steps you can take to resolve them are listed.
The Omni 5xxx terminal comes equipped with tamper-evident labels. The Omni
5xxx contains no user serviceable parts. Do not, under any circumstance, attempt
to disassemble the terminal. Perform only those adjustments or repairs specified
in this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing with
troubleshooting.
•
Ensure that the smart battery charge state is not below the critically low level.
•
Recharge or replace the smart battery.
•
Ensure that you pressed the ENTER/ON key for approximately 3 seconds,
until the unit lit up.
•
Recharge or replace the battery.
•
Connect the Omni 5xxx terminal in to a known-good power supply (if you have
one) to see if this clears the problem, which points to a discharged battery.
If the problem persists, contact your local VeriFone representative for assistance.
The smart battery must initially receive a full charge and then full discharge to
calibrate its full charge capacity. This operation is performed at manufacture;
however, it is recommended that the battery receive a full charge/discharge once
a year.
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HAPTER

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MNI XXX NSTALLATION UIDE
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