Blank Display; Printer Does Not Print; Printer Paper Jam - VeriFone VX 685 GPRS Installation Manual

T G
ROUBLESHOOTING UIDELINES

Blank Display

Blank Display
Printer Does Not
Print
Printer Paper
Jam
WARNING
46
VX 685/VX 690 I
NSTALLATION
When the terminal display does not show correct or clearly readable information:
•
The battery pack may not be connected properly. Remove and reinstall the
battery pack.
•
Check all power and cable connections.
•
Remove and reapply power to the terminal.
•
Contact your local Verifone service provider if the problem persists.
If the printer does not work properly:
•
Make sure the battery is properly installed in the terminal. The printer does not
print if there is no battery in the terminal.
•
Check battery status or terminal power connection. The printer does not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•
Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
•
Verify that the printer door is properly latched.
•
Contact your local Verifone service provider if the problem persists.
If paper jams inside the printer:
•
Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Install a roll of printer paper.
•
If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
Poor-quality paper may jam the printer. Refer to
to order high-quality Verifone paper.
G
UIDE
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