Terminal Does Not Dial Out; Printer Does Not Print; Printer Paper Jam - VeriFone VX 680 Installation Manual

Terminal Does
Not Dial Out
Printer Does Not
Print
Printer Paper
Jam
WARNING
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•
Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•
Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
•
Verify that the printer door is properly latched.
•
If the problem persists, contact your VeriFone distributor or service provider.
If paper jams inside the printer:
•
Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Install a roll of printer paper, as described in
•
If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and
Installing the Paper
Documentation.
T G
ROUBLESHOOTING UIDELINES

Terminal Does Not Dial Out

Roll.
VX 680 I G
NSTALLATION UIDE
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