Blank Display; Terminal Does Not Dial Out; Printer Does Not Print - VeriFone Omni 5 series Installation Manual

T G
ROUBLESHOOTING UIDELINES

Blank Display

NOTE
NOTE
Blank Display
Terminal Does
Not Dial Out
Printer Does
Not Print
40
O 5 I
MNI XXX NSTALLATION
Allow the Omni 5xxx terminal to remain connected to the power pack for a
minimum of 2 hours, maximum of 4 hours
charge.
Conserve battery power by turning the Omni 5xxx terminal off when not in use. If
the terminal is not to be used for several days, remove the battery from the
terminal as it continues to discharge even when the terminal is turned off.
To discharge the smart battery, run the unit until the smart battery is fully drained.
The Omni 5xxx terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It make take several
recharge attempts to reset the safety circuit when charging a smart battery that
has reached a critically low charge state.
When the Omni 5xxx terminal display screen does not show correct or clearly
readable information:
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
If the problem persists, contact your local VeriFone service provider.
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•
Verify that the printer roller and paper roll dust cover are properly installed.
•
If the problem persists, contact your VeriFone distributor or service provider.
G
UIDE
to ensure the battery receives a full