Troubleshooting With The User Log; The Logging System - Cisco SCE 2000 Installation And Configuration Manual

Troubleshooting with the User Log

Table 8-7 Troubleshooting the Link Interface Subsystem (continued)
Symptom
GBE link is up (GBE
•
interface link LED is
continuous green and
GBE interface Tx LED is
flashing)
Peer does not receive
•
traffic from SCE 2000
GBE link is up (GBE
•
interface link LED is
continuous green)
No traffic received (GBE
•
interface Rx LED is not
flashing)
Troubleshooting with the User Log
The user log is an ASCII file that can be viewed in any editor. It contains a record of system events,
including startup, shutdown and errors. You can use the Logger to view the user log to determine whether
or not the system is functioning properly, as well as for technical support purposes.
•
•

The Logging System

Events are logged to one of two log files. After a file reaches maximum capacity, the events logged in
that file are then temporarily archived. New events are then automatically logged to the alternate log file.
When the second log file reaches maximum capacity, the system then reverts to logging events to the
first log file, thus overwriting the temporarily archived information stored in that file.
Basic operations include:
•
•
•
•
Cisco SCE 2000 4xGBE Installation and Configuration Guide
8-12
Diagnostic Action
CLI commands:
show interface
•
GigabitEthernet 0/#
counters
Check output of this
command for: "Out unicast
packet". This counter should
be constantly incrementing.
show interface
GigabitEthernet 0/#
The Logging System, page 8-12
Generating a File for Technical Support, page 8-14
Copying the User Log to an external source
Viewing the User Log
Clearing the User Log
Viewing/clearing the User Log counters
Possible Cause
Auto-negotiation is disabled
at the SCE 2000 but enabled
at peer.
No traffic is being transmitted
to the SCE 2000 from its
peers.
Auto-negotiation is disabled
at the SCE 2000 but enabled
at peer.
Chapter 8 Troubleshooting
Possible Solution
Check configuration in the
SCE 2000 and in peer.
Check traffic connection at
peer.
Check configuration in the
SCE 2000 and in peer.
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