How To View The User Log Counters; File; How To View The Non-Volatile Counter For The User-File-Log Only; Generating A File For Technical Support - Cisco SCE 2000 Installation And Configuration Manual

Troubleshooting with the User Log

How to View the User Log Counters

There are two types of log counters:
•
•
From the SCE 2000# prompt, type show logger device user-file-log counters and press Enter.
Step 1
The logger lines information appears, followed by the SCE 2000# prompt.
How to View the Non-volatile Logger Counters For Both the User Log File and the Debug Log File
From the SCE 2000# prompt, type show logger nv-counters and press Enter.
Step 1
The non-volatile log counter information appears, followed by the SCE 2000# prompt.

How to View the Non-volatile Counter For the User-file-log Only

From the SCE 2000# prompt, type show logger device user-file-log nv-counters and press Enter.
Step 1
The user-file-log non-volatile log counter information appears, followed by the SCE 2000# prompt.

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information
contained in the system logs. Use the logger get support-file command to generate a support file for the
use of Cisco technical support staff.
From the SCE 2000# prompt, type logger get support-file filename and press Enter.
Step 1
The support information file is created using the specified filename, and the SCE 2000# prompt appears.
This operation may take some time.
Cisco SCE 2000 4xGBE Installation and Configuration Guide
8-14
User log counters — count the number of system events logged from the SCE platform last reboot.
Non-volatile counters — are not cleared during boot time
Chapter 8 Troubleshooting
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