Further Assistance - Honeywell touchpoint Pro Operating Instructions Manual

MAN0923_Issue 3_04/15
Error Message
Code
249 Operation not allowed; please reset
Gas Over Range warning and try
again
250 Operation failed; kill session denied
as CCB is busy performing critical
operation
252 Operation failed; Redundant CCB
failed; Please power cycle the
controller and try again
253 STEL timer is reset by this operation
254 Gas calibration failed - module in
recovery state
255 Operation failed
400 Unknown error code received from
CCB. Please retry the operation. If
the problem persists, please contact
your local service representative

9.3 Further Assistance

If the problem is still unresolved, please contact Honeywell Analytics technical support using the contact
details at the back of this manual.
Please have the following information to hand: -
• A description of the problem, including the steps taken to try to resolve it
• The serial number of the Touchpoint Pro system
If possible, please also locate the following information by selecting Extras
• CCB firmware version
• COB firmware version
• Local UI version
• WebServer version
• Modbus version (if applicable)
Note: see also Certification for additional information.
9. Problem Solving
Possible Cause
An individual alarm reset
is attempted when Gas
over range warning is
present
A user has attempted
to end a session while
the CCB is updating
memory as result of a
configuration request
Redundant CCB
failed during firmware
download
Channel inhibit resets
the STEL time-weighted
average calculations
When fault recovery or
power on inhibit delay
is in progress for a
channel and calibration
is attempted
143
Remedial Action
First reset Gas Over Range and then attempt to reset
the alarm
Try after some time when memory update is
completed
Remedy the fault and then update the firmware
This is a warning message to notify the user that the
STEL calculation is resetting
Wait for the delay time to expire and then retry the
calibration
Please retry the operation. If the problem persists,
please contact your local service representative.
Please retry the operation. If the problem persists,
please contact your local service representative.
,
Help then About
Touchpoint Pro
Operating Instructions
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