Troubleshooting; Paper Jams; Checking Error Messages; Clearing Paper Jams - Oki MC361dn User Manual

7. Troubleshooting

This chapter provides solutions to the problems you may encounter while operating your machine.

Paper Jams


This section explains how to clear paper jams.
Reference
 For details on the location of each component of the machine, refer to "Cleaning Your Machine" on P. 168.
 For details on the location of each component of the machine, refer to "Names of Components" on P. 14.

Checking Error Messages

When a paper jam occurs, the [Paper jam] or
[Document jam] message appears on the
display screen and the <STATUS> key on the
operator panel blinks. The error code and
description differ according to where the paper
jam occurs.
Check the error code that appears from the list
below and refer to the relevant procedure to
clear paper jams.
Error
Message
code
370 Paper Jam Occurs: 3##
Please open the scanner unit and
371
the top cover And, please check.
372
Please see Help for details.
380
381
382
385
389
390
391 Paper Jam Occurs: 3##
Please pull out the paper cassette of
392
the indicated tray. And, please check.
Please see Help for details.
Document Jam Occurs.
Please open the scanner unit and
the ADF cover. And, please check.
Please see Help for details.

Clearing Paper Jams

CAUTION
 Since the fuser unit right is extremely hot,
perform the operation with care. The handle is not
so hot. Hold the handle when you lift up the fuser
unit. If it is still hot, wait for a while until the fuser
unit gets cool and then perform the operations.
Note
 The image drum (the green tube) is very delicate. Handle
it carefully.
 Do not expose the image drum unit to direct sunlight or
very bright interior light (approximately more than
1500 lux). Even under the normal interior light, do not
leave it for more than 5 minutes.
Error Code 370, 371,372
Remove any documents from the
1
document tray if any.
Reference
page
Open the scanner unit.
2
P.121
Press the top cover open button (1) and
3
P.121
open the top cover.
P.121
P.124
P.124
P.124
P.124
P.124
P.125
P.126
P.126
P.126
- 121 -
Possible to get burned.
1
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