Chapter 1: Introduction To The Avaya Call Center Agent Deskphones; 9621G And 9641G Buttons And Features - Avaya one-X User Manual

Chapter 1: Introduction to the Avaya Call
The 9608, 9611G, 9621G, and 9641G are multiline deskphones that you can use in a standard office
environment or with Avaya Call Center 3.0 or later releases. The 9621G and 9641G deskphones are
touch-based phones with a color display. The 9611G and 9608 are button-based phones. The 9611G has
a color display, while the 9608 has a monochrome display.
You can connect a dual headset adapter to the 9641, 9608, and 9611G models so that two persons can
listen in on calls. You can attach up to three button modules to these models to extend call appearances
or features or both.
Additionally, the 9641G has an optional faceplate designed specifically for using this model in a call center.
With these deskphones you can obtain convenient features and capabilities at your fingertips, including
a Phone Screen to view and manage your calls, and icons indicating agent status, call states, feature
status, queued calls, and missed calls. Using the designated feature buttons, you can change your agent
work mode or status with one touch.
Not all functions and features described in this user guide may be available on your deskphone or
applicable to the way your call center operates. If you find that a function or feature is not available, contact
your supervisor or system administrator.
Important:
Specific user guides address standard office deskphone operation and features such as placing calls,
reviewing call history, conference calling, and modifying deskphone options and settings for your
personal preferences. Depending on which deskphone model you are using, see Avaya one-X
Deskphone H.323 9608 and 9611G User Guide (Document Number 16–603593) or the Avaya one-X
Deskphone H.323 9621G and 9641G User Guide (Document Number 16–603594), available on the
Avaya Support Site: http://avaya.support.com.

9621G and 9641G buttons and features

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Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Center agent deskphones
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