Avaya one-X User Manual
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Avaya one-X User Manual

Avaya one-X User Manual

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Avaya one-X
Deskphone SIP for
9620/9620C/9620L IP Telephone User
Guide
16-601945
Issue 5
June 2010

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  • Page 1 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide 16-601945 Issue 5 June 2010...
  • Page 2 Avaya. All content on this site, the documentation(s) and the Avaya does not guarantee that these links will work all the time and has product(s) provided by Avaya including the selection, arrangement and no control over the availability of the linked pages.
  • Page 3 Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/...
  • Page 4 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 5: Table Of Contents

    Chapter 1: Introduction to the 9620/9620C/9620L SIP Deskphone........9 Overview................................9 Scrolling and navigation..........................11 About icons..............................12 Administrative messages..........................13 Telephone stand..............................14 Chapter 2: Avaya Menu......................15 Options & Settings............................15 Setting the Phone Screen on calling......................16 Setting the Phone Screen on ringing......................17 Configuring call timers..........................17 Setting redial options..........................18 Configuring visual alerts.........................18...
  • Page 6 Picking up a call to another call pickup group....................62 Calling someone in your intercom group......................62 Tracing a malicious call...........................63 Recording a call..............................63 Making a priority call............................64 Interrupting a call with a whisper page......................64 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 7 Chapter 15: About locking and logging in to and out of your telephone......75 Logging in to your telephone extension......................75 Locking and unlocking your telephone......................76 Logging out of your telephone extension......................76 Index............................77 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 8 ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 9: Chapter 1: Introduction To The 9620/9620C/9620L Sip Deskphone

    Not all functions and features described in this user guide may be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator. Overview ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 10 Line Buttons The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display. Press the line button to select ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 11: Scrolling And Navigation

    Press Call Log to view the history of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer.

  • Page 12: About Icons

    + on the Volume button. Presence icon signifying this contact is available; the contact whose presence is indicated is registered (logged in) and that phone is in an idle state. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 13: Administrative Messages

    While receiving an audio message, you can switch between the Speaker, handset, and headset as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the volume, as you normally would during a call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 14: Telephone Stand

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 15: Chapter 2: Avaya Menu

    Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see one of the following menus, depending on how your administrator has set up your system and on the applications...

  • Page 16: Setting The Phone Screen On Calling

    Setting the Phone Screen on calling Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 17: Setting The Phone Screen On Ringing

    Setting the Phone Screen on ringing Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 18: Setting Redial Options

    Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 19: Setting The Audio Path

    This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Select Options & Settings...

  • Page 20: Personalizing Button Labels

    Help Desk extension to read “Help Desk.” 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK.

  • Page 21: Adjusting The Brightness Or Contrast Of The Display

    Options & Settings 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default. Adjusting the brightness or contrast of the display 1.

  • Page 22: Turning Error Tones On Or Off

    Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off. 1. Press Avaya Menu. 2. Select Options & Settings...

  • Page 23: Setting A Call Pickup Ring Tone

    8. Repeat the last two steps until you find the ring pattern you want. 9. Press Save to make it your ring pattern. Setting a call pickup ring tone 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK.

  • Page 24: Turning Automatic Gain Control On Or Off

    Audible, Visual, Both (audible and visual), or None (no call pickup alert indication). 9. Press Save. Turning automatic gain control on or off 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Advanced Options...

  • Page 25: Integrating Other Applications With Your Phone

    First, establish your credentials (the user name and password you use for Microsoft Exhange Server email purposes and the location of your Exchange Server), then set your calendar preferences. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK.

  • Page 26: Changing The Language

    When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen. Changing the language 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Language & Region...

  • Page 27: Setting The Time Format

    Setting the time format You can change the way the time displays on your screen. The time format is either 12 or 24 hours. 1. Press Avaya Menu. 2. Select Options/Settings. 3. Press Select or OK. 4. Select Language & Region...

  • Page 28: Setting Up Favorites

    You can create a list of up to nine favorite contacts or features for quick access. The contacts and/or features on your favorites list display as you scroll past your last call appearance. 1. Press Avaya Menu. 2. Select Options & Settings...
  • Page 29 Options & Settings 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen and Sound Options... 5. Press Select or OK. 6. Select Skin. 7. Press Change or OK or use the Right/Left arrows to select the skin you want.
  • Page 30 Avaya Menu ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 31: Chapter 3: Answering A Call

    To automatically display the Phone screen whenever you receive an incoming call, set the Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing on page 17. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 32: Sending An Incoming Call Directly To Voice Mail

    Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 33: Transferring A Call

    1. Press Mute during a call so that the other person cannot hear you. If you start speaking with the phone muted, an alert tone sounds to remind you to un-mute the call. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 34 Answering a call ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 35: Chapter 4: Making A Call

    Speaker and displays “Emergency Call in Progress”. 3. To end the emergency call, press the End Call softkey or press the Speaker button. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 36: Speed Dialing A Person

    Edit dialing works just like making a call on your cell phone - just start entering the number without hearing a dial tone. Using softkeys, you can change the number/character format or backspace to "edit" the number before actually dialing it. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 37: Redialing A Number

    Each time you press the dialpad, the list display shifts to match your input. Alternately, you can scroll up or down to locate the contact. 4. Press Call or OK. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 38: Calling A Person From The Call Log

    6. Enter the person's full or partial last name. 7. Press Search or the OK button to start searching the directory. 8. When the person you want displays, press Call to call the person. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 39: Chapter 5: Forwarding Calls

    2. Select Call Fwd. 3. Enter the number to which you want to forward your calls. After you enter the forwarding number, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 40: Turning Off Call Forwarding

    Press Select or OK to turn call fowarding off or to turn it on if it is already off. When you turn off the Call Forwarding feature, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 41: Chapter 6: Conference Calls

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 42: Putting A Conference Call On Hold

    When you put a conference call on hold, the other parties can still talk to each other. 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 43: Chapter 7: Bridged Call Appearances

    Joining a call on a bridged line You can join an existing call on a bridged line. 1. Select the bridged call in progress that you want to join. 2. Press Bridge. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 44: Making An Outgoing Call On A Bridged Line

    Transferring a bridged call to its own voice mail Use the Transfer to Voice Mail feature to transfer a call you took on a bridged line to its voice mail. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 45 Features menu. 2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 46 Bridged call appearances ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 47: Chapter 8: Contacts

    3. Press Call to call the person or More then Edit to edit contact information. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 48: Viewing A Contact's Details

    Bksp to remove the character to the left of the cursor. f. Press More > Abc to change between upper and lower case letters or to enter numbers. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 49: Editing A Contact

    7. Select the type of number entered (work, mobile, home, handle). If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number.

  • Page 50: Deleting A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Yes to confirm or No to cancel. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 51: Chapter 9: Call Log

    3. Scroll up or down to view the entries on the list. Viewing Call Log details 1. Press Call Log. 2. Select the number you want to view. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 52: Adding An Entry From The Call Log To Your Contacts List

    However, if you are viewing the All Calls list, pressing Clear All deletes all calls. 1. Press Call Log. 2. Select the list you want to delete. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 53: Turning Off Call Logging

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 54 Call Log ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 55: Chapter 10: About Features

    Cfrwd or CFrwd with a third-party's extension if applicable Call Forwarding when your line is CFBDA busy or if you don't answer page 59 Parking a call on page 60 Call park ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 56 64 Note: If you have personalized labels for any of the features available to you, the personalized label displays instead of the feature abbreviations shown here. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 57: Accessing The Features Menu

    Autodial numbers are frequently-called numbers in your office or organization, for example, a Help desk number. Your system administrator sets up Autodial numbers, but you can assign ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 58: Setting Up Automatic Call Back

    Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first number denotes the intercom group number for the Dial Intercom feature. The ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 59: Call Forwarding When Your Line Is Busy Or If You Don't Answer

    1. From the Phone screen, scroll right to access the Features menu. 2. Select CPN Block. To stop calling party number blocking, see Displaying your extension on outgoing calls on page 60. 3. Press OK. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 60: Displaying Your Extension On Outgoing Calls

    2. If necessary, scroll down to Call Park and press OK or just press the corresponding line button. 3. At the other telephone, press the Call Park line/feature button to unpark the call. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 61: Unparking A Call

    When your administrator has set up this feature, you can answer a call ringing at another extension without having to be a member of a "pickup group." ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 62: Picking Up A Call To Another Call Pickup Group

    4. Press Enter or OK to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 63: Tracing A Malicious Call

    Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. Before using the OTR feature, you must understand and comply with these laws. 3. Hang up to stop recording. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 64: Making A Priority Call

    . 3. Enter the extension you want to call. 4. Press Enteror OK to immediately start dialing and deliver your message when the person you called answers. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 65: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    3. Press OK to send the call to your cell phone. 4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 66 About Features ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 67: Chapter 11: Getting Your Messages

    Logging into your voice mail 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 68 Getting your messages ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 69: Chapter 12: Browser

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.

  • Page 70: About Web Browser Icons And Labels

    Go to the previous or next page. Click to dial link. Scroll to this icon and press OK to dial the telephone number with which it is associated. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 71: Chapter 13: Using The Calendar

    If your administrator has set up the Exchange Integration option under Advanced Options on ® the Avaya Menu, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 72 - To exit the calendar and return to the Phone screen, More again. - If you pressed More and want to re-display the previous set of softkeys (Call, Prev, Next), More, then Exit. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 73: Chapter 14: Limited Access During Failover

    Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the softkeys at the bottom of the display to determine the actions you can take during failover; also try the Phone button to display the Avaya Menu button for possible actions.
  • Page 74 • If your phone operates under the latest software (Release 2.5 or greater), changes to Avaya (A) Menu options can be made/saved. Note that any new or changed settings for these options may not become effective until the phone transitions to the alternate server or fails back to its original server.

  • Page 75: Chapter 15: About Locking And Logging In To And Out Of Your Telephone

    (Yes) or whether you are a visiting user of this phone (No). 6. Press Enter or OK. ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

  • Page 76: Locking And Unlocking Your Telephone

    3. To unlock your phone, press the Unlock softkey and enter the password you use for telephone login. Logging out of your telephone extension 1. Press Avaya Menu. 2. Scroll down and select Log Out. 3. Press Yes or OK.

  • Page 77: Index

    Button labels adding a person on hold ........personalizing ............contacts Button labels, restoring to default labels ....about ..............Button module, adjusting brightness or contrast ..™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 78 Feature table .............. changing .............. Features legal notices ..............about ..............Locking the phone ............accessing ............. Locking your telephone ..........forwarding Logging in to your telephone ........™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 79 ..............blocking extension display ........Transfer ..............edit dialing a number ..........unblocking extension display ....... Unlocking the phone ........... page ................Unparking calls ............™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...
  • Page 80 Visiting user, logging in as .......... Visual Alerts Web page configuring ............navigating ............. Voice mail Whisper page ............. logging in .............. Voice Mail, transferring bridged call to ....... ™ Avaya one-X Deskphone SIP for 9620/9620C/9620L IP Telephone User Guide June 2010...

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