Status Alerting - Avaya one-X User Manual

Icon
(9608, 9611G)
(9621G, 9641G)
Note:
Some screens, for example, the Contacts main screen, do not display these icons to make
room for other controls and indicators that apply to that specific screen.

Status alerting

For button-based agent deskphone models, such as 9608 and 9611G, each call, each call
appearance button and feature button has two LEDs, one green and one red, to indicate the
status of the call appearance or feature. For touch-based agent deskphones such as the 9621G
and 9641G, the entire line is shown in a color to indicate call status, and for the Feature list. A
colored square icon indicates the status of the Features list. The status is identified by whether
the LED or color highlight is on, off, or blinking LEDs only as described in the following
tables.
Table 1: Call appearance button LEDs/line colors
LED or line color
Steady green LED
Steady yellow highlight on
line
Slow blinking green LED
Steady green highlight on
line
Steady red LED
Flashing line LED
Fluttering or unsteadily
flashing line LED
Off
®
Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Description
Use the feature arrows to move left or right between
feature settings, for example, to select a Greeting type
when establishing an Agent Greeting.
Call appearance or Feature is active. Applicable to the 9608 and
9611G deskphones only.
Call appearance is active. Applicable to the 9611G deskphones
only.
Call appearance is ringing. Applicable to the 9608 and 9611G
deskphones only.
Call appearance is ringing. Applicable to the 9621G and 9641G
deskphones only.
Call appearance is selected and will be used when you go off-
hook. It remains steady red while you use the call appearance.
Applicable to the 9608 and 9611G deskphones only.
Call put on hold using the hold soft key
Call put on hold as part of conference or transfer procedure
state.
Call appearance is available.
Description
Status alerting
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