Avaya one-X Quick Edition System Administration Manual
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Avaya one-X Quick Edition System Administration Manual

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See also: User Manual , Installation and Maintenance Manual
Avaya one-X™ Quick Edition
Release 3.1.0
System Administration Guide
16-601412
Release 3.1.0
May 2007
Issue 2

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Summary of Contents for Avaya one-X Quick Edition

  • Page 1 Avaya one-X™ Quick Edition Release 3.1.0 System Administration Guide 16-601412 Release 3.1.0 May 2007 Issue 2...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com...

  • Page 3: Table Of Contents

    Group Members ........Avaya one-X Quick Edition Release 3.1.0 System Administration Guide...
  • Page 4 Admin Password........Avaya one-X Quick Edition Release 3.1.0 System Administration Guide...
  • Page 5 Front Panel ........Avaya one-X Quick Edition Release 3.1.0 System Administration Guide...
  • Page 6 ......... . . Avaya one-X Quick Edition Release 3.1.0 System Administration Guide...

  • Page 7: Chapter 1: Technical Overview

    Chapter 1: Technical Overview Introduction This guide provides instructions for administering all of the Avaya one-X™ Quick Edition IP telephones and gateways that make up the one-X Quick Edition network. While administering these devices does not require the technical expertise of a traditional system administrator or IT professional, it is a good practice to make one person responsible for controlling the advanced system-wide features described in this guide.

  • Page 8: Documentation List

    Avaya one-X Quick Edition provides the most frequently used telephony applications, so even the smallest offices can gain operational efficiencies. Refer to the Avaya one-X Quick Edition Telephone User Guide (Document No. 16-601411) to learn how to use the features.

  • Page 9: System Features And Options

    Obtaining and Installing the Multisite Provisioning Tool You can obtain the MPT software free of charge from the Avaya Technical Support web site at the following address: http://support.avaya.com/QuickEdition. Follow the link to the “Download Center” to obtain the software. You can purchase the CD-ROM that also includes the software, language wizard, and documentation.

  • Page 10: Important Networking Concepts

    Quick Edition devices that need to communicate with each other in the same VLAN. If multiple one-X Quick Edition networks need to be run on the same IP subnet, ask your LAN administrator to define the required number of VLANs on the Ethernet switch and assign a single one-X Quick Edition network to each VLAN.

  • Page 11: Adding An Analog Gateway

    IGMP querier to be present on the network but an IGMP querier is not available. If any one-X Quick Edition devices are connected to a switch that runs the Spanning Tree Protocol (STP), configure the one-X Quick Edition switch connections with Portfast (also known as “spantree start-forwarding”...

  • Page 12: Supporting Telecommuters

    The G20 ISDN BRI Gateway supports two VoIP calls on two ISDN BRI ports. This gateway allows your one-X Quick Edition network to use Internet Telephony on existing ISDN phones for Single office/Home office and branch office voice and data connectivity.

  • Page 13: Sip (Voip) Interoperability

    G700 media gateway is capable of running SES-edge and/or home server applications. To support SIP interoperability, the telephones on your one-X Quick Edition network may be connected to the service provider's network directly, or through a Network Address Translation (NAT) device such as a VoIP gateway or router.

  • Page 14: Growing Your Network

    To place external calls to a SIP network, users must dial the prefix before dialing the number. External calls are routed via a SIP service provider network (Internet). Tip: Refer to Dial Plan on page 56 for your dialing prefix. Tip: Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 15 Avaya Technical Support site to help simplify the tasks of configuring a large number of individual one-X Quick Edition networks. For example, you can use the Multisite Provisioning Tool to push software upgrades to the devices making up one or more one-X Quick Edition networks.
  • Page 16 Chapter 1: Technical Overview Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 17: Chapter 2: Configuring The System

    The password that you enter to log in is encrypted before the information is sent to the system. Refer to Security on page 71 for protocol and security details. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 18 2. Attempts before account lockout: the total number of failed attempts allowed before a user is permanently locked out (default 0). The system administrator must reset the user account. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 19: Changing The Administration Password

    7. When you are prompted, re-enter the new password and then click Next. 8. When you are prompted, enter the old password and then click Next. 9. Select the Ok softkey. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 20: Device Management

    To move the cursor to the right without deleting a character, press the PAGE RIGHT ) button. To add a space to the end of a line, press the PAGE RIGHT ( ) button. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 21: Device Details

    The dial-by-name function of the Auto Attendant feature attempts to match caller key presses to the Corporate directory name, starting with the first character of the last name. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 22: Reset Password

    You cannot change the name of a telephone from the telephone unless you know Note: the password needed to access user options on that telephone. To change the name, refer to the Avaya one-X Quick Edition Telephone User Guide. Reset Password To reset the system administration password If you forget the administration password, you must contact your technical support representative to have it reset.

  • Page 23: Network Settings

    When you change the IP address of a telephone, the new IP address is kept by the telephone through subsequent power cycles. This kind of IP address is said to be “static.” Any changes to network addresses are automatically communicated to all of the one-X Quick Edition devices. CAUTION: It is not usually necessary to configure network options.
  • Page 24 IP address of the DNS server host. Select the . softkey to add separator characters between the digits. 12. Select the Next softkey followed by the Save softkey. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 25: Optional Features

    4. Select the Exit softkey to display the previous menu, or press the PHONE/EXIT ( Gateway Details (G10/G11) See Avaya one-X Quick Edition G10 PSTN Gateway Installation Guide (Document No. 16-600793) for complete installation and configuration details; Avaya one-X Quick Edition Safety and Quick Installation Instructions for: G11 Global Analog Gateway, G20 ISDN BRI Gateway, A10 Analog Telephone Adapter (Document No.

  • Page 26: Lines Settings

    Auto Attendant feature, to make a PSTN line a “private outgoing line,” which forwards outgoing calls from the specified extension to the PSTN line, if the port is not used. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 27: Music On Hold (Moh)

    For more information and procedures related to disabling the Auto Attendant feature on one or more PSTN lines, see Avaya one-X Quick Edition G10 PSTN Gateway Installation Guide (Document No. 16-600793). To assign an Auto Attendant configuration to an analog gateway, To edit an Auto Attendant configuration using a Quick Edition IP telephone on page 45.

  • Page 28: Advanced Settings

    4. Click Add. The Add SIP Proxy Identity dialog box displays. 5. Complete the following fields: For Type, select Subscriber. Enter a unique Name (for example, a user name). Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 29 Device Management Enter an Identity, an internal extension number. The number is used when you assign an extension number in your one-X Quick Edition network to an A10 port. Select a Domain. Select an Authorized User. 6. Click Submit. To configure the A10 1.

  • Page 30: G20 Isdn Bri Gateway Details

    (refer to page 68 for complete SIP procedures). Tip: The G20 is shipped with a default IP address (192.168.123.10). Tip: 5. Map the identities (see To configure the G20 on page 31). Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 31 This will enable calls coming in through the SIP network to be delivered to a specific telephone and/or handled by the system-wide Auto Attendant feature. The one-X Quick Edition system makes each identity that you assign available to any telephone in the network.
  • Page 32 Changing the network settings assigns a static IP address and could cause loss WARNING: of network connectivity with the G20. Each time you clear or select DHCP Address, and click Submit, the G20 will be reset. 6. Click Submit. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 33: Software Upgrade

    All devices on a one-X Quick Edition network must be running the same version of software. If your system is based on one-X Quick Edition Release 2.0 (or earlier) and you would like to add an Avaya 46xx SW IP telephone or analog gateway that is running one-X Quick Edition Release 3.0 (or later) software, you must upgrade the software on your existing system to the current...
  • Page 34 1. Launch the QE_Install_Wizard_vxxxxx.exe and follow on screen instructions to upgrade all or selected devices in the Quick Edition network. 2. After the upgrade process completes, reset the System Time and Date (see page 76). Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 35 /all. Look for the IP address in the list of displayed information. 6. Select the Next softkey. The Upgrade Settings menu displays the software components. 7. Select the Next softkey. 8. Choose the Upgrade Option: Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 36: Backup And Restore

    Any individual one-X Quick Edition network, a subset of selected networks, or all networks represented in the Multisite Provisioning Tool database can be configured at once. You can obtain the software free of charge from the Avaya Technical Support web site at the following address: http://support.avaya.com/QuickEdition. Follow the link to the “Download Center”...

  • Page 37: System Configuration Data

    To access options using the web-based administration interface on page 17). 2. On the Device Management home page, click Backup & Restore. 3. Browse to the backup file. 4. Click Restore. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 38: Telephone Configuration Data

    Selecting a phone in the Corporate Directory dialog launches the Set Details Note: dialog (page 21) in the Device Management list; selecting a gateway launches Gateway Details (G10/G11) dialog (page 25) in the Device Management list. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 39: Add An Entry

    At the telephone, press Ok to reset. All configuration changes will have been lost and the device will be in a factory default state. Enter a name for the telephone. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 40: Group Details

    To delete a group 1. In the Corporate Directory page, navigate to the selected group. 2. With the View Group Details dialog box on display, click Delete Group. 3. Click Submit. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 41: Group Members

    To forward the call to the number you specify, select Dialed and type the number into the adjacent field. Include the prefix to forward the call to an outside (PSTN) line or to a SIP (VoIP) network. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 42: Group Dialing Rules

    Select Allow to accept incoming and outgoing calls of the selected type. Select Disallow to refuse incoming and outgoing calls of the selected type. 8. Click Submit. The new rule is added to the View Group Dialing Rules list. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 43: Auto Attendant Details

    4. Click Submit. Auto Attendant Details Your one-X Quick Edition network is equipped with a default Auto Attendant that answers calls from the PSTN or a SIP (VoIP) network. A different Auto Attendant configuration can be assigned to each PSTN gateway or SIP identity.

  • Page 44: Record Custom Greetings

    ’D’ indicates the default function of the key. 2. Select the Line/Feature button beside the Greeting function. Press the PAGE LEFT or PAGE RIGHT ( ) button to view all options. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 45: Edit Auto Attendant Configurations

    Attendant configuration (see Step 6 in To add an Auto Attendant configuration using a Quick Edition IP telephone on page 47 for detailed instructions for entering a name). Select the Next softkey. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 46: Create A Custom Auto Attendant Configuration

    Select Gateway on the AA Details menu, or press the indicated dialpad key. The Select AA Gateways menu displays the extension number of all PSTN gateways connected to the one-X Quick Edition network. If a PSTN gateway is associated with the selected Auto Attendant configuration, its extension number is displayed with a check symbol.

  • Page 47: Delete An Auto Attendant Configuration

    3. In the Number column, click the extension number of the Auto Attendant configuration that you want to delete. The View Extension Details dialog box is displayed. 4. Click Delete Extension. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 48: Extension

    Workers at remote offices can have access to the Corporate directory and most of the features and services that are available to the one-X Quick Edition system. You can add a teleworker client telephone locally or from a remote office.
  • Page 49 2. Add the telephone to the LAN (see page 20). 3. Move the teleworker client telephone to the remote office. 4. At the remote office, configure a VPN tunnel to the company one-X Quick Edition network. Refer to the manufacturer’s documentation to configure the VPN. Ask your LAN administrator to configure complementary VPN settings at the company office to enable access to the one-X Quick Edition network.
  • Page 50 Adding a teleworker client to the network from a remote location There are two procedures involved in adding a teleworker client from a remote location: programming at the one-X Quick Edition network locally, and configuration and programming at the remote location.
  • Page 51 Edition network, the teleworker server uploads stored system settings to the remote telephone—the telephone receives a new site identifier (identical to the one belonging to the company one-X Quick Edition network), a new extension number, and the user name associated with that extension number.

  • Page 52: External Number

    To view the connection status of the teleworker client telephone 1. At the teleworker client telephone, access the User Options menu (see “Displaying the User Options Menu” in the Avaya one-X Quick Edition Telephone User Guide, Document No. 16-601411). 2. Select Teleworker on the User Options menu.

  • Page 53: Sip Identity

    1. With the View Global Dialing Rules dialog box on display, click Change Details. 2. Select Allow or Disallow beside the rule that you want to edit. 3. Click Submit. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 54: Applications

    There are two parts to configuring the email-notification-of-voicemail feature: 1. Enable SMTP on the one-X Quick Edition network to enable a telephone to forward e-mail messages from voicemail on the phone to an SMTP server. You can specify the IP address of the SMTP server using a web browser or buttons on a telephone.

  • Page 55: Call Detail Recording

    Refer to the Avaya one-X Quick Edition Telephone User Guide, “Email Forwarding of Voicemail”. Call Detail Recording Avaya one-X Quick Edition provides the ability to capture information about all phone calls. Refer to Call Detail Recording Fields on page 100 for record categories, details, and examples.

  • Page 56: Dialing Configuration

    A change to the dial plan may require some manual configuration for the following features: Auto Attendants Zero Redirect call forwarding speed dials personal directory group members (the group DN will be correct) Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 57: Dialing Rules

    Dialing patterns provide a way for you to describe a specific sequence of key presses that the one-X Quick Edition system can recognize and process in a certain way. These patterns, when applied globally or to a group, either allow or prevent users from making certain types of calls.

  • Page 58: Operator

    1. Using any telephone connected to the network, display the System Options menu. 2. Select Network Options on the System Options menu. 3. Select Operator Extension on the Network Options menu. 4. Select the Chg softkey. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 59: Service Provider

    Certified SIP (Session Initiation Protocol) VoIP service provider options can be configured through the web-based administration interface. The feature supports internetworking with the Avaya Communication Manager (CM) gateway and a SIP Enablement Services (SES) server. For example, a CM S8300 media server module installed in a G700 media gateway is capable of running SES-edge and/or home server applications.

  • Page 60: Required Service Provider Information

    (one SIP identity and password per telephone): 1715557654 Password: 12000 SIP identity 1: 1715557655 Password: 12001 SIP identity 2: 1715557656 Password: 12002 SIP identity 3: Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 61: Sip Interoperability

    Service Provider Alternatively, if one person receives all calls to the one-X Quick Edition network and redirects the calls to the individual telephones manually, your service provider would send you a single SIP identifier: 1715557600 Password: 12700 SIP identity: SIP identities and passwords may be mapped to individual telephone extensions or group extensions.
  • Page 62 4. If you want to edit the information, click Change Details. See above for field descriptions in the procedure, To add a service provider configuration on page 5. When you are finished, click Submit. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 63 In the Identity field, type the user name that your service provider assigned (for example, 1715557600). In the Password field, type the password that is associated with the user name (for example, 12700). Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 64: Placing A Call To A Sip Network

    SIP network. If the fully qualified domain name of the proxy host is proxy.example.com, a destination address of 5551002@proxy.example.com is used to route the call to the SIP network. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 65: Planning Your Configuration

    In summary, you would specify information similar to the following values when you create the SIP identity, where extension number 200 belongs to the receptionist, and the Global setting refers to all of the telephones connected to the network: Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 66: Case B: Everyone Has A Direct Line

    SIP registration server to receive its own incoming and outgoing calls. Registration takes place automatically on a continual basis. You can specify how often telephones register with the SIP registration server (for example, every 3600 seconds). Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 67: Case C: Incoming Calls Are Routed To A Group

    In summary, you would specify information similar to the following values when you create the SIP identity, where the Global setting refers to the Auto Attendant configuration assigned to the incoming PSTN line: 1715557600 SIP Identity: 12700 Password: Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 68: Sip Proxy

    SIP Proxy The SIP Proxy option allows you to add the values that are used to configure the SIP devices (that is, A10 and G20) on the one-X Quick Edition network. SIP Proxy Configuration SIP proxy configurations define the domains with which SIP identities associate. When you select a domain for an identity, the identity belongs to that domain.

  • Page 69: Sip Proxy Identities

    - A10: Add internal extension numbers as identities. The values are used when you assign an extension number in your one-X Quick Edition network to an A10 port. - G20: Assign identities (typically a telephone number), from by your service provider, to devices on your network.

  • Page 70: Sip Proxy Authorized Users

    SIP Proxy Authorized Users A SIP authorized user account, is added to a proxy identity, is used for authenticating SIP-based communications between the A10 or G20 and the one-X Quick Edition telephones. To edit a SIP Proxy Authorized User account 1.

  • Page 71: Security

    - 2 means that you cannot reuse the current password or the one before it. - 6 means that you would have to go back in ’history’ to the seventh past password. Note: Password expiry warning appears at log in. Note: Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 72: Authorization Codes

    5. Select the code from the drop-down list. 6. Click Submit Admin Password To change the administration password 1. Log in to the System Options web page. 2. Select Security in the System Options menu. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 73: Localization

    The following regions are supported: North America United Kingdom Italy Germany France Singapore Thailand Spain Netherlands Belgium Switzerland South Africa Austria Mexico The following languages are supported: American English British English Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 74: System Language Settings

    3. Click the Change softkey. 4. Select the language and click the Yes softkey. 5. Click the OK softkey to display the previous menu, or press the PHONE/EXIT ( button. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 75: System Region Settings

    4. Click in the Conference Tone check box to enable conference tones. Note: The conference tone is disabled by default and can be enabled only for Italy Note: Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 76: Language Packs

    4. Click Next after confirming that you have satisfied the Check list. 5. Enter the IP address of any device in the one-X Quick Edition network. You can change the language for that single device or select Upgrade ALL devices, to update languages on all telephones in the network.

  • Page 77: Networking

    Quick Edition system from the PSTN with an incoming call. Note: For other configurations, if your one-X Quick Edition system clock is no longer Note: synchronized with that of your service provider, use these procedures to revise system time.

  • Page 78: Adjusting Vlan Settings

    IEEE 802.1Q Virtual Bridged Local Area Networks standard. The feature allows you to assign priority levels to one-X Quick Edition voice and data traffic in order to ensure QoS at OSI Layer 2. Specifying a priority such as 5 for voice traffic and 3 for data ensures that one-X Quick Edition voice traffic has priority over data.
  • Page 79 If you decide to use one-X Quick Edition priority tagging, you do not have to configure the ports on supporting Ethernet routers or switches in any special way. When priority tagging is enabled, the VLAN identifier is set to 0, which means that one-X Quick Edition devices will accept any VLAN identifier that is currently assigned to the ports on your LAN routers and switches.
  • Page 80 If some of the devices can no longer be reached (for example, because the switches connecting some or all of the one-X Quick Edition devices do not support IEEE 802.1p priority tagging), the changes are cancelled and a status message is displayed.

  • Page 81: Chapter 3: Troubleshooting

    Chapter 3: Troubleshooting Avaya Quick Edition IP telephones are relatively trouble free. This chapter provides helpful troubleshooting information, and basic troubleshooting charts that walk you through resolving problems. Basic Troubleshooting for Telephones If you cannot resolve a problem on your own, contact your technical support representative (see Contacting Technical Support on page 90).
  • Page 82 To re-assign a telephone to a different network address space and/or network on page Do all peers belong to the same one-X Quick Edition site? When you install a Quick Edition IP telephone, you can choose to have the telephone join an existing network or create a new network.
  • Page 83 Do-Not-Disturb Feature” in the Avaya one-X Quick Edition Telephone User Guide). If required, contact your LAN administrator to determine whether there is a problem with the Ethernet LAN. 3 of 5 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 84 (see one-X Quick Edition Documentation on page 7). If you would like to report a documentation error or omission, contact your technical support representative. 4 of 5 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 85 A teleworker client telephone cannot act as a teleworker server. The teleworker server host IP address must belong to a telephone or PSTN gateway on the one-X Quick Edition network. No Server message - specify the teleworker server host IP address.

  • Page 86: System Problems And Solutions

    PC, ask your LAN administrator to add a route to the one-X Quick Edition network from the PC. Verify that you can access user options and/or system options using the Options ( ) button on the telephone.
  • Page 87 System Problems and Solutions Table 2: Avaya one-X Quick Edition System Problems and Solutions (continued) Problem/Symptom Suggested Solution(s) Web-based 1. Using the included Ethernet cable, connect the G20 or A10 RJ-45 LAN port interface: directly to the Ethernet port on your PC.

  • Page 88: Ip Addresses

    Edit Auto Attendant Configurations on page 45). If your one-X Quick Edition system interoperates with a SIP network, you can assign an Auto Attendant configuration to each SIP identity through the web-based administration interface. Ensure that the Auto Attendant feature...

  • Page 89: Assigning A Static Ip Address

    As a result, the browser on the PC will be unable to connect to the telephone through the web-based interface. To resolve the problem, ensure that the one-X Quick Edition network and the PC network share the same network address space. Make sure that you use unused IP addresses for the telephones and PSTN gateways.

  • Page 90: Contacting Technical Support

    Technical Support by using one of the methods available through the Avaya Technical Support web site: http://support.avaya.com/QuickEdition Important: If you have an Avaya support plan, call the number associated with that plan to Important: obtain service according to the terms of your agreement. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide...

  • Page 91: Appendix A: Web-Based User Options

    Appendix A: Web-based User Options Introduction When a computer is connected to the one-X Quick Edition network, you can use the web browser on the computer to access and manage some telephone and user options through the web-based User Options interface. For best results, choose Microsoft Internet Explorer 6.0 (or later) or Mozilla Foxfire 1.0 (or later).

  • Page 92: Logging Off

    The Caller’s Log dialog box displays a list of incoming calls and a list of dialed calls. Click Clear Log to clear the incoming calls list or dialed calls list. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 93: Terminal Settings

    To restore user data Browse to the file location and click Restore. To back up user data Click Download and select the Save in location for the backup file. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 94 Appendix A: Web-based User Options Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 95: Appendix B: Menus, Call Detail Recording, Specifications

    Set your user status. 5. Paging Initiate a page. 6. Speed Dial Add, edit, and delete speed dial entries. 7. Optional Features View. 8. Set Details View. 9. Language View settings. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 96 To access telephone and user options using a web browser: 1. Start the web browser on your computer. 2. In the Address field, enter the IP address of the telephone (for example, type https://192.168.0.2). Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 97: System Options

    PSTN gateway. 2. Custom Greeting 1 Record, play, and/or save a custom greeting. 3. Custom Greeting 2 Record, play, and/or save a custom greeting. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 98 Add and remove members. Forwarding Enable and disable forwarding for the group. Provide a number to which group calls will be forwarded. Dialing Rules Add and remove dialing rules. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 99 VLAN Settings Select enable and priority or disable for voice traffic. Select disabled or pass-through or enabled and priority for data traffic. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 100: Call Detail Recording Fields

    Appendix B: Menus, Call Detail Recording, Specifications Call Detail Recording Fields Avaya one-X Quick Edition provides the ability to capture information about all phone calls. The call detail records are in ASCII (American Standard Code for Information Interchange) CSV (comma-separated values) format. Use TCP (transmission control protocol) to send data packets over IP from the telephone or gateway to a computer running a collection system.

  • Page 101: Cdr Example

    CDR Example The CDR example, below, is based on the telephones described in Table Table 10: Available Devices Status Name Version Dev_ Type 00:04:0D:4F:67:AA 135.20.161.73 Adam 7.1.10 00:04:0D:9C:93:42 135.20.160.181 7.1.10 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 102: Ip Voice Bandwidth

    VoIP on Ethernet 96.8 40.8 VoIP on AAL5 42.4 VoIP on Frame Relay 82.4 26.4 VoIP on PPP 82.8 26.8 Assumes: Voice Frame Size of 20mx, Full Duplex connections Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 103: Ip Port Usage

    IP Port Usage IP Port Usage Table 12: IP Port Usage Protocol Transport Port 5060 20000-40000 Music on Hold Multicast 24430 Paging Multicast 24400 5071 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 104 Appendix B: Menus, Call Detail Recording, Specifications Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 105: Appendix C: G20 Isdn Bri Gateway

    Figure 6 shows the position of the gateway in a typical company telephone network. Up to five gateways can be connected to your one-X Quick Edition network if required to increase the number of PSTN connections into your office. Figure 6: Typical one-X Quick Edition Network Configuration...

  • Page 106: Hardware Features

    Off indicates no active calls. Blinking when one or two B-channels are connected. On when the Ethernet connection on the corresponding port has a link indication. Flashes when data is received or transmitted at the corresponding Ethernet port. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 107: Rear Panel

    Reset button as you apply power to the unit. Release the Reset button when the Power LED starts blinking so the unit will enter bootloader mode. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 108: Compliance

    AC outlet (such that the computing equipment and receiver are on different branches). Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 109: Technical Specifications

    Automatic fax and modem detection Codec fallback for modem-bypass T.38 Fax-Relay (Gr. 3 Fax, 9.6 k, 14.4 k) G.711 Fax-Bypass Data connectivity Full duplex, autosensing, and auto-MIDX 10/100Base-TX Ethernet LAN port. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 110 Time of day, day of week, date ISDN bearer capability Various other information elements (IEs) of the ISDN setup Wildcard and regular expression matching Number manipulation functions: Replace numbers Add/remove digits Pattern matching and replacement Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 111 16 MB SDRAM 4 MB Flash Dimensions 7.3W x 1.6H x 6.1D in. (18.5H x 4.1W x 15.5D cm) Weight and power Weight: 30.5 oz./500 g dissipation Maximum power dissipation: 5W Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 112 Appendix C: G20 ISDN BRI Gateway Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 113: Appendix D: A10 Analog Telephone Adapter

    The A10 Analog Telephone Adapter combines IP routing, VPN/Security, and Quality of Service for voice and FAX calls over any IP or PSTN network. The one-X Quick Edition network can leverage low-cost IP services with packet-voice for branch office voice and data connectivity.

  • Page 114: Hardware Features

    Off indicates the adapter is not configured or registered and has no active VoIP connection. Flashing green indicates that the adapter is attempting or has failed to associate/register. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 115: Rear Panel

    If an error occurs, all LEDs will flash once per second. Note: Rear Panel Figure 11: A10 Analog Telephone Adapter Rear Panel Phone/PXS Ports RESET Voice Ports Power Reset Button Ethernet Port Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 116: Compliance

    Table 19: Compliance FCC Part 15, Class A EN55022 plus Amd1 EN61000-3-2 EN61000-3-3 EN55024 AS/NZS CISPR 22 ICES 003 Safety EN60950 EC60950 AS/NZS 60950 CAN/CSA-C22.2 No. 60950 UL 60950 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 117: Technical Specifications

    EuroPOTS (ETSI EG201 188) Programmable AC impedance, feeding, and ring voltage; On-Hook Voltage 29VDC Caller-ID Type-1/2 FSK and ITU V.23/Bell 202 generation Data connectivity One 10/100 Full Duplex/Autosensing Ethernet RJ-45. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 118 H.323v1 call transfer, hold ISDN over IP (ISoIP) H.323 GW and GK compatible H.323 Annex M3 ISDN/Q-SIG feature tunneling ISDN speech, audio and data (Fax Gr 4, UDI 64, RDI 64) Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 119 AC mains power and where the DC connector is the disconnect device. The source must have a rating of 12 VDC, 1.25 A. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 120: Fxs Supplementary Services

    To reject a waiting call, do one of the following: Press flash-hook, followed by the 0 key, Ignore the call waiting signal. The waiting call will be rejected. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 121: Making A Second Call While Holding First Call

    2 action. If the second call turns out to be busy, hang up the phone and pick it up when it rings to toggle to the call on-hold. Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 122 Appendix D: A10 Analog Telephone Adapter Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

  • Page 123: Index

    ....Auto Attendant call transfer ..configuring to not answer calls Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 124 ....... . . overview enable or disable MOH Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 125 ....Overview of installation IP gateway ..selecting default for telephone Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 126 ....using MPT ... . Restore configuration data Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 127 ..... system ... Year, changing through buttons ..Typical network configuration Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...
  • Page 128 Index ....Zeroconf Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007...

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