Index - Avaya one-X User Manual

A
Adding a greeting ..................................................
Adjustable display ......................................................
Agent greeting ............................................................
greeting type entry ...............................................
Agent greetings ..........................................................
agent information ........................................................
Agent information line .................................................
Agent sign in .........................................................
agent sign off ..............................................................
Agent sign off .............................................................
Agent work information ...............................................
Agent work mode/state ...............................................
Answering a call .........................................................
if you are logged in as an agent ...........................
Avaya menu ...............................................................
about ....................................................................
Avaya Menu ..........................................................
about ....................................................................
screen width .........................................................
B
Button module ............................................................
accessing features using .....................................
C
changing agent work mode or status .........................
D
Deskphone stand .......................................................
about ....................................................................
E
entering using touch-based phone .............................
F
Features ................................................................
about ....................................................................
accessing .......................................................
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Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide

Index

G
,
33 35
21
Greeting Type .............................................................
34
Greeting types ............................................................
34
explanation of .......................................................
31
Greetings .........................................................
40
changing ..............................................................
40
setting up ........................................................
,
23 24
Greetings, about .........................................................
25
23
H
39
40
Home screen ..............................................................
43
about ....................................................................
43
Home Screen .............................................................
27
about ....................................................................
27
,
19 28
I
28
19
Icons ...........................................................................
Icons in telephone display ..........................................
about ....................................................................
Incoming Calls ............................................................
46
answering .............................................................
46
Information line ...........................................................
K
41
Keyboard ....................................................................
using ....................................................................
L
21
21
LEDs ...........................................................................
alerting .................................................................
legal notices .................................................................
Logging in to your telephone ......................................
34 logging in to your telephone extension .......................
Logging out of your telephone extension ...................
Logout ........................................................................
,
29 45 N
45
, Navigation Arrows .................................................
29 45
34
32
32
, ,
33 35 37
37
,
33 35
31
27
27
27
27
39
15
15
43
43
40
18
18
17
17
2
23
23
23
27
,
11 15
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