Changing The Greeting Type Using A Touch-Based Deskphone - Avaya one-X User Manual

Setting up and using recorded agent greetings
Procedure
1. Press Home.
2. Touch Greetings.
3. Touch New or any numbered blank greeting line.
4. Use the on-screen keyboard to enter a label that distinguishes this greeting from
5. Touch the Next keyboard button.
6. Touch Record.
7. Speak your greeting (up to ten seconds) into the headset, and then press Stop.
8. Choose one of the following options:
Next steps
If the default greeting type shown is correct, touch Save to save the Greeting, its label, and
the Greeting type.
If the default greeting type is not the one you want, proceed to
using a touch-based deskphone
Related topics:

Changing the greeting type using a touch-based deskphone

Changing the greeting type using a touch-based deskphone
About this task
When adding a new greeting, the telephone displays the Greetings Type Selection screen
after you indicate that you have completed recording your greeting. New greetings are
automatically assigned a default type of Auto Answer with a Match Criterion of All Calls and
you use the Greetings Type Selection screen to change that default type, if required. When
changing an existing greeting, the Greeting Type Selection screen displays when you select
the greeting you want to change, and touch the Type Details icon.
The default greeting type Auto Answer with a Match Criterion of All Calls means that this
greeting plays automatically when you answer an incoming call. The other greeting types are
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34 Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
The phone displays the on-screen keyboard displays so that you can enter the new
greeting label.
other greetings you may already have or will be adding. The Greeting Label can be
up to 15 characters. For details on entering text using the keyboard
screen keyboard on page 18 .
• To listen to the greeting, touch Play.
• To replace the greeting, touch Restart and repeat the previous step.
• To save the recording, touch Done and proceed to the next step.
• To delete the recording you just made, touch Cancel.
Comments? infodev@avaya.com
on page 34 before saving the greeting.
Using the on-
Changing the greeting type
on page 34
February 2012