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Related Manuals for Avaya NULL One-X for RIM Blackberry
Summary of Contents for Avaya NULL One-X for RIM Blackberry
- Page 1 Avaya one-X™ Mobile User Guide for RIM BlackBerry 18-602148 Issue 1 November 2007...
- Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone...
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Page 3: Table Of Contents
Key Features ......... About Avaya one-X Mobile Web ...... - Page 4 Change the block setting ........Using Avaya one-X Mobile options in RIM applications ....
- Page 5 Change the extension associated with the mobile device ....Change the Avaya one-X Mobile server protocol and URL ....
- Page 6 Contents Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007...
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Page 7: Installing The Application On Your Mobile Device
You must set up your Avaya one-X Mobile account. See ● After you set up your account on the Avaya one-X Mobile Web site, an SMS message is sent to your mobile device. The message provides instructions that include the URL to the page on APP.AVAYA.COM that corresponds to your carrier and device model. -
Page 8: Set Up Your Account
Avaya one-X Mobile Web site and set up your account. The procedures to log in to the Avaya one-X Mobile Web site for the first time and set up your account are provided in this section. -
Page 9: Identify The Blackberry Connection Type
Unity Connection username and password. Enter the Unity Connection username and password, and then click the OK button. If your corporate voicemail system uses Avaya Modular Messaging, you are prompted ● for the Avaya Modular Messaging mailbox password. Enter the Avaya Modular Messaging mailbox password, and then click the OK button. -
Page 10: Download The Application Over The Air (Ota) To Your Blackberry Device
Avaya one-X Mobile account. This URL is to the specific page on APP.AVAYA.COM that corresponds to your carrier and device model. At any time you can use your account on Avaya one-X Mobile Web to send yourself an ●... -
Page 11: Install The Application From Your Pc (Via Usb)
Use this procedure to install the Avaya one-X Mobile application on your BlackBerry device using your PC and the BlackBerry Desktop Manager. This procedure includes the steps to download the Avaya one-X Mobile installation file to your PC and then use the BlackBerry Desktop Manager to install the application on your BlackBerry device. -
Page 12: Set Up A Wap Access Point Name (Apn)
4. For Password for APN, type in all upper-case letters CINGULAR1. Note: For 1, hold the ALT key and press 1. Note: 5. Select Save. 6. Go to the Main menu. 7. Turn wireless off. Avaya one-X™ Mobile User Guide for RIM BlackBerry on page 12. November 2007... -
Page 13: Apn Settings For T-Mobile
The first time you launch the Avaya one-X Mobile application on your BlackBerry device, you must log in with your corporate computer username and password. See your system administrator for the URL for the Avaya one-X Mobile server and the protocol (http or https) you should use when logging in for this first time. - Page 14 Don’t ask this again, and then click Yes. The Avaya one-X Mobile server protocol dialog box appears. 3. Highlight the protocol (http or https) that is appropriate for your Avaya one-X Mobile server configuration, and click the trackball.
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Page 15: Getting Started
You can review in any order, listen to, save, or delete voicemail messages in the Avaya one-X Mobile application. The voicemail in the Avaya one-X Mobile application is a reflection of the voicemail on your office phone. -
Page 16: About Avaya One-X Mobile Web
From the Call Log, you can also add contact information directly to your Phonebook for use with the VIP and Block features, or directly initiate an Avaya one-X Mobile call to any caller or number you called. See Call —... -
Page 17: About This Guide
1. Turn on your mobile device. The Avaya one-X Mobile icon appears on the main screen. Note: On some BlackBerry devices, the Avaya one-X Mobile application is located in Note: the applications folder. 2. Navigate to the Avaya one-X Mobile icon and launch the application. -
Page 18: Avaya One-X Mobile Home Screen
Home screen. Some options always appear on the Home menu, including: Call ● Call Log ● Corporate Directory ● Saved Voicemail ● RIM Addresses ● Settings ● Refresh ● Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007... -
Page 19: Making Calls Using The Call Feature
When you make a call from your BlackBerry device using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call feature. The Call feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call. -
Page 20: Overview Of The Avaya One-X Mobile Call Feature
(or PBX) to initiate the call. (You can select Call from multiple locations within the Avaya one-X Mobile application. See the locations listed on the previous page.) After you select Call, you then select the phone you want to use. This will usually, but not always, be your mobile device. -
Page 21: Make A Call From The Home Screen
Make a call from the Home screen When you make a call from the Avaya one-X Mobile Home screen, you enter the number you want to call. This is in contrast to making a call from your Call Log, RIM Address book, Corporate Directory, or Voicemail where the number you are calling is selected from a particular screen. -
Page 22: Make A Call From The Call Log
13. Wait a moment. Your office phone system will connect you to the number you called. Make a call from the Call Log To make a call to a person or number in the Call Log: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log. 3. Click the trackball. -
Page 23: Make A Call From Your List Of Contacts In Rim Addresses
For BlackBerry devices, the primary source for contact information is the RIM Addresses application. To make a call to a contact in your RIM Addresses: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight RIM Addresses. 3. Click the trackball. -
Page 24: Make A Call From The Corporate Directory
12. Wait a moment. Your office phone system will connect you to the number you called. Make a call from the Corporate Directory To make a call to a person in your Corporate Directory: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Corporate Directory. 3. Click the trackball. -
Page 25: Make A Call From A Quick Entry Number
Entry feature allows you to directly enter the number of the phone you want to use. To make a call from a temporary phone: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call. 3. Click the trackball. -
Page 26: Switch From Your Mobile Device To Your Office Phone
Avaya one-X Mobile call from the mobile device. To switch to the office phone while on your mobile device with an Avaya one-X Mobile call: 1. Pick up the office phone handset or turn the speaker on. -
Page 27: Switch From Your Office Phone To Your Mobile Device
Be sure to notify the person with whom you are speaking that you will be changing phones. To switch to your mobile device while you are on your office phone with an Avaya one-X Mobile call: 1. Turn on your mobile device. - Page 28 Making Calls Using the Call Feature Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007...
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Page 29: Managing Incoming Calls Using The Send Calls Feature
Managing Incoming Calls Using the Send Calls Feature The Avaya one-X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice. If you are unable to answer a work call—regardless of where it is being sent—the call is automatically directed back to your office voicemail system. -
Page 30: Select The Phones To Which Calls Are Routed
GPS location on your mobile device using the devices’s built-in GPS feature. You can define multiple GPS locations. Then, using the Avaya one-X Mobile Web application, you select the Send Calls destination(s) that you want activated when you are at a particular location. -
Page 31: Add A Phone To Which Calls Are Routed
You can add multiple custom destinations to which office calls are routed, such as Home or Home Office. To add a phone to which office calls are routed: 1. On the Avaya one-X Mobile Home screen, highlight Send Calls to. 2. Click the trackball. 3. Highlight New Destinations. -
Page 32: Edit A Phone Number To Which Calls Are Routed
The destination is deleted from your list of destinations. Edit a phone number to which calls are routed To edit the phone number of a Send Calls destination: 1. On the Avaya one-X Mobile Home screen, highlight Send Calls to. 2. Click the trackball. 3. Highlight Edit Destination. -
Page 33: Set A Quick Entry Number To Which Calls Are Routed
The Quick Entry feature allows you to designate one phone on which you can receive calls on a temporary basis. To add a temporary phone to which office calls are routed: 1. On the Avaya one-X Mobile Home screen, highlight Send Calls to. 2. Click the trackball. 3. Click Change Destinations. -
Page 34: Route Calls As Defined By Automatic By Schedule
Automatic by Schedule manages your incoming calls according to a schedule you define through the Avaya one-X Mobile Web application. No other destinations can be selected when Automatic by Schedule is selected. For information on how to create an automatic schedule, see the Avaya one-X Mobile Web User Guide, document number 18-602150. - Page 35 The Send Calls destinations screen appears. A check mark appears next to Automatic by Location. On the Avaya one-X Mobile Home screen, By Schedule appears as your current Send Calls destination. The name of the current location and the associated phone numbers are also shown.
- Page 36 Managing Incoming Calls Using the Send Calls Feature Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007...
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Page 37: Listening To Voicemail
Listening to Voicemail Avaya one-X Mobile Visual Voicemail provides many of the best features of email to the review and management of your office voicemail. The New Voicemail and Saved Voicemail inboxes display your messages similar to email. You can see which messages are new and which have already been heard, as well as who left a message and when. -
Page 38: Save A Voicemail Message
A caller may leave a message that exceeds your phone’s memory and can not be Note: played in Avaya one-X Mobile. If that occurs, you will see a text alert when you attempt to play the message. You will be prompted to dial your office voicemail system directly. -
Page 39: Delete A Voicemail Message
The voicemail appears in your Saved Voicemail inbox. Delete a voicemail message To delete a voicemail message without listening to it: 1. On the Avaya one-X Mobile Home screen, highlight New Voicemail. 2. Click the trackball. 3. Highlight Open New Voicemail or Open Saved Voicemail. - Page 40 Listening to Voicemail Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007...
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Page 41: Using The Call Log
Mobile call, or whether the call has an associated voicemail message. From the Call Log, you can add contact information to the RIM Addresses application on your BlackBerry device, or directly initiate an Avaya one-X Mobile Call to any caller or number you called. You can also manage voicemail messages from your Call Log. -
Page 42: Delete A Call
Using the Call Log Delete a call To delete a call from the Call Log: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log. 3. Click the trackball. The Call Log appears. 4. Highlight the call you want to delete. -
Page 43: Add The Contact To Your Phonebook As A Vip
VIPs, see the Avaya one-X Mobile Web User Guide, document number 18-602150. You designate contacts as VIPs so that when the Avaya one-X Mobile Block feature is set to block non-VIP callers, the contacts you designated as VIPs ring through while all other callers are sent directly to your office voicemail. -
Page 44: Save A Voicemail Message From The Call Log
Save a voicemail message from the Call Log To save a voicemail message from the Call Log without listening to it: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log. 3. Click the trackball. -
Page 45: Using The Contacts Feature
For BlackBerry devices, the primary source for contact information is the RIM Addresses application. You can initiate a call to anyone listed in the RIM Address screen, or use the Avaya one-X Mobile Web application to import them into the Avaya one-X Mobile Web Phonebook as a VIP. -
Page 46: Edit A Contact
4. Follow the standard RIM procedure to add a contact. See the user guide that came with your BlackBerry device. Edit a contact You can open the RIM Addresses application from Avaya one-X Mobile to edit a contact in the RIM Addresses application. To edit a contact in the RIM Addresses application: 1. -
Page 47: Using The Corporate Directory
Directory from your mobile device for contact information for anyone in your group, department, or company. The search results are displayed on your mobile device where you can add the contact to the list of RIM Addresses stored on your mobile device or place an Avaya one-X Mobile Call to the contact. -
Page 48: Add Corporate Directory Contact To Rim Addresses
The Block feature, when set to Non-VIPs, allows VIP callers to ring through. All other callers are sent directly to your office voicemail. You designate contacts as VIPs in the Avaya one-X Mobile Web Phonebook. See the Avaya one-X Mobile Web User Guide, document number 18-602150, for more information. - Page 49 Only calls from people you have designated as VIPs in your Phonebook ring through. All other callers are sent to your office voicemail. 6. Press the BlackBerry Back key. 7. Click Save. Avaya one-X™ Mobile User Guide for RIM BlackBerry Change the block setting November 2007...
- Page 50 Using the Corporate Directory Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007...
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Page 51: Using Avaya One-X Mobile Options In Rim Applications
Using Avaya one-X Mobile options in RIM applications There are several Avaya one-X Mobile features that are available from the RIM native applications. You are able to use these Avaya one-X Mobile features without opening the Avaya one-X Mobile application on your mobile device. Note:... -
Page 52: Search Corporate Directory From The Rim Addresses Application
Using Avaya one-X Mobile options in RIM applications 3. To find a specific contact, enter the first letter or two of the contact’s name in the Find field. 4. Highlight the contact. 5. Press the BlackBerry Menu key. 6. Highlight Call with one-X Mobile. -
Page 53: Make A Call With Avaya One-X Mobile From The Rim Messages Application
Make a call with Avaya one-X Mobile from the RIM Messages application To make a call with Avaya one-X Mobile from the RIM Messages application: 1. Turn on your mobile device. The BlackBerry main screen appears. 2. Navigate to the RIM Messages icon and launch the application. -
Page 54: View The Avaya One-X Mobile Call Log From The Rim Messages Application
Using Avaya one-X Mobile options in RIM applications View the Avaya one-X Mobile Call Log from the RIM Messages application To access the Avaya one-X Mobile Call Log from the RIM Messages application: 1. Turn on your mobile device. The BlackBerry main screen appears. -
Page 55: Changing The Mobile Device Settings
Voicemail will appear in your Voicemail inbox and Call Log inbox no matter which voicemail notification preference you choose for your mobile device. To change your voicemail notification preference: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Settings. 3. Click the trackball. -
Page 56: Change The Corporate Voicemail Number
Change the corporate voicemail number The feature applies to devices that do not have a speaker or cannot play the audio file formats supported by Avaya one-X Mobile. Using a different corporate voicemail number provides an alternate way to play your voicemail. -
Page 57: Change The Call Back Delay
To change the Call Back preference: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Settings. 3. Click the trackball. The Avaya one-X Mobile Settings screen appears. 4. Highlight Call Back Preferences. 5. Click the trackball. -
Page 58: Exit And Lock The Application
Changing the Mobile Device Settings Exit and lock the application You can exit and lock the Avaya one-X Mobile application. The next time you open the application, you must enter your corporate computer password. To exit and lock the Avaya one-X Mobile application: 1. -
Page 59: Change The Avaya One-X Mobile Server Protocol And Url
7. To change the server protocol, highlight http or https. 8. Click the trackball. The URL/IP address screen appears. 9. To change the Avaya one-X Mobile server URL, enter the new URL or IP address of the server. 10. Click OK. - Page 60 Changing the Mobile Device Settings Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007...
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Page 61: Index
..... change Avaya one-X™ Mobile User Guide for RIM BlackBerry download application OTA extension associated with device... - Page 62 ..... change VIPs Avaya one-X™ Mobile User Guide for RIM BlackBerry ..... defined .