Chapter 2: About Logging In And Out And Signing In And Out As An Agent; Logging In To Your Telephone Extension - Avaya one-X User Manual

Chapter 2: About logging in and out and
Call center agents have two types of logins:
• one for the telephone extension itself called login.
• one that identifies you as a call center agent called sign in.
To sign in as an agent, you must first log in to the deskphone itself unless the deskphone is already logged
in. To log out from your telephone extension, you must first sign off as an agent. If you share a deskphone
with another agent, you may be instructed to just sign in and sign off as an agent, leaving the deskphone
logged in at all times to preserve call center information. You can sign in and out as an agent using one
of the following ways, depending on how your call center system is administered:
• Using a Feature access code (FAC) provided by your supervisor.
• Using a Feature button labeled Sign In or Sign Out.
• Using a Feature button labeled Login or Logout.
• Using another Feature Button, softkey, autodial button, or abbreviated dial button designated by the
system administrator for agent sign in and sign out.
• Using Computer Telephony Interface (CTI) agent login.
Note:
The following conditions must be met for Agent Login Detection to properly detect the Agent ID by use
of a Abrv-dial or Autodial button:
• Abrv-dial/Autodial button must contain the Agent Login FAC followed by a complete Agent ID
(password cannot be administered as part of the button)
• Abrv-dial/Autodial button can contain the Agent Login FAC only AND the Agent Login Detection
via VuStat feature must be fully implemented.
Your supervisor will explain the proper agent sign in and sign out procedures for your call center
environment, which may not be the same as the procedures provided in this chapter. In all cases, follow
the Agent sign in and sign out procedures your supervisor provides.

Logging in to your telephone extension

About this task
Before you can sign in as an agent, you must log in to your telephone extension if you have
not already done so. Log in from the initial screen at the system prompt for your extension.
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Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
signing in and out as an agent
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