Setting The Quick Touch Panel - Avaya one-X User Manual

Introduction to the Avaya Call Center agent deskphones
6. Select Phone Screen Width.
7. Press Change or OK to change the screen width from Full where each call
8. Press Save.

Setting the Quick Touch panel

About this task
When you use the Quick Touch panel, the Calls screen provides access to more of your work
states and features, at a glance. When a feature is on or active, the associated button is
highlighted in green. You can set the Quick Touch Panel to display one (the default) or two
lines, or set it not to display at all. Note that displaying the Quick Touch panel can limit your
call appearances display to two or three lines at a time.
Note:
The QTP feature is available only on the 9621G and the 9641G deskphones.
Procedure
1. Press Home.
2. Touch Settings.
3. Touch Options & Settings.
4. Touch Screen and Sound Options.
5. On the Screen and Sounds menu, touch Show Quick Touch Panel to change the
6. Touch Save to save the setting or Cancel to return to the menu without saving.
®
20 Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
appearance or feature occupies the entire width of a line to Half mode each call
appearance or feature occupies half the width of a line, effectively splitting the
screen in half or Half to Full.
If your screen width is set to Half and you set the
a larger font), the screen width will automatically change from Half to Full, to allow
the larger text size to display properly. In this case, if you prefer a split screen, you
must turn off large text.
setting from 1 Line to 2 Lines, from 2 Lines to No, or from No to 1 Line.
Note:
When you are signed in as an agent, the default number of lines on the Quick
Touch panel is two lines. When you are not signed in as an agent, the default
number of lines is one.
Comments? infodev@avaya.com
Large Text option to "On" (to display
February 2012