Changing Agent Work Mode Or Status - Avaya one-X User Manual

ACW
Available
Logged
Out
To learn how to interpret upper line displays, see
page 39 and
button LEDs you might see while signed in as an agent, see
and Status alerting

Changing agent work mode or status

• Press or touch the line or feature button assigned to the work mode or work state to which
you want to change. Alternately, access the Features menu screen and select the desired
work mode/state. The associated LED flashes to indicate you are transitioning into the
work mode or state you chose, and then remains lit steadily when the selected work mode
or status is active.
®
Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Reason Code when changing to Aux. This feature might be optional or
compulsory depending on how your system is administered.
The deskphone may automatically put you into an After Call Work (ACW ) state
after you complete each call. If you were in Manual-In mode before the call, you
must re-enter a Manual-In mode to accept another call. Switch to ACW to
perform after call work, such as completing a call-related form.
You have to move to Available state through Auto-In and Manual-in feature
button when you want to handle calls.
This state is automatically assigned when the deskphone is administered as a
call center phone but no agent sign-in has occurred. If you sign out as an agent
but do not log off the deskphone, this status is also assigned.
About the agent information line
on page 17.
About agent work modes and states
About status line information and icons
on page 40. For information on the icons and
Call center work icons
on
on page 15
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