Administering Deskphones For Call Center Operation - Avaya 9608 Administrator's Manual

Administering Deskphone Options
• Handset equalization options are effected in the following order:
1. The deskphone uses the User Option value if selected and saved.
2. If a Local Procedure value was selected and saved, the deskphone uses the local
Procedure value.
3. If a Settings file value is specified and saved the deskphone uses that value.
4. If none of the above options are set, the deskphone uses Handset equalization that is
optimized for TIA-810/920 acoustic performance.
Note:
The options Default, Audio Opt and HAC Opt that are available for Handset equalization
are mutually exclusive, meaning only one can be activated at a time.

Administering deskphones for call center operation

As of H.323 software Release 6.1, the 9608, 9611G, 9621G, and 9641G H.323 deskphone models
can be used in call centers. Perform the appropriate call center administration on the call server.
You can administer the agent sign-in using several methods. However, each mode has certain
implications for the end user. For more information, see
Use the 46xxsettings file to customize any applicable deskphone parameters associated with call
center operations. These parameters allow agent access to different options and functions, as
follows:
• AGTCALLINFOSTAT - Provides agent access to automatic caller information.
• AGTFWDBTNSTAT - Prevents agents from forwarding calls while signed in.
• AGTGREETINGSTAT - Gives an agent permission to record or select a greeting.
• AGTLOGINFAC - Indicates which Feature Access Code agents must dial to sign in to the call
center.
• AGTSPKRSTAT - Allows or disallows agents from disabling the speakerphone.
• AGTTIMESTAT - Displays the time and date on the top display line.
• AGTTRANSLTO -Determines the proper Agent Information message regarding an incoming
call.
• AGTTRANSCLBK - Determines the proper Agent Information message regarding an incoming
call.
• AGTTRANSLPRI - Determines the proper Agent Information message regarding an incoming
call.
• AGTTRANSLPK - Determines the proper Agent Information message regarding an incoming
call.
• AGTTRANSLICOM - Determines the proper Agent Information message regarding an incoming
call.
Administering 9608/9608G/9611G/9621G/9641G IP Deskphones H.323
118
Administering agent sign in for call
Comments? infodev@avaya.com
centers.
June 2014