Scrolling And Navigation Using Button-Based Deskphone Models; Call Center Work Icons - Avaya one-X User Manual

19 Headset On/Off
Scrolling and navigation using button-based deskphone
models
On a 9608 and 9611G model deskphone, a navigation icon in the phone indicates that you can
scroll to more options or information. When navigating through the options and features on
your telephone display, use the navigation arrows to scroll and the line buttons or the OK button
to select lines or options. The navigation arrows are located on the phone itself surrounding
the OK button.
When you scroll to a line on the display, that line is selected, as indicated by highlighting. The
softkey labels change according to the options available for the selected line. The OK button
is a shortcut for the default action. You can also select a line or feature without scrolling by
pressing the corresponding line button.

Call Center work icons

The icons in the following table indicate the state of a call, navigation choices, or the status of
a call center feature or activity. Depending on the action they depict, these icons can appear
on the agent status line, the Information line, a call appearance line, or in the general
application area of the display screen. If you have a 9608 monochrome deskphone, the icons
show in black and white. If you have a color display deskphone such as the 9611G, 9621G, or
9641G, the icons display in color or gray shades or both.
Note:
For information about the agent work status icons, see
icons on page 39.
Icon
®
Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide

Scrolling and navigation using button-based deskphone models

Name
Illuminates when a Headset is active.
Description
Missed calls. A call was not answered or was forwarded
to voice mail. The total number of missed calls displays
next to this icon.
This call appearance line is idle and not in use.
An incoming call is alerting on this call appearance
line.
Description
About status line information and
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