Call Center Agent/Supervisor Features; Headset Interface; Agent Login - Avaya 1150e User Manual

Call Center Agent/Supervisor Features

Call Center Agent/Supervisor
Features
This section describes features and procedures common to both the Call
Center Agent and the Call Center Supervisor.

Headset interface

Note: Refer to your distributor for recommended headset types for
use with the Avaya 1150E IP Deskphone.
Test your headset before using the phone to receive calls. In a noisy
environment, an amplified headset is an option. Select Headset type in
the Options list and choose Type 1, Type 2, or Amplified. When an
amplified headset is used, there are two methods of volume control: the
Volume Control Bar
headset amplifier. Adjust the phone volume before adjusting the headset
volume. To provide the best communication with the least amount of
distortion, the headset volume control should have a higher setting than
the phone volume control.

Agent login

To login as an agent:
117
on the phone and the volume control on the
1. Press the
2. Dial your Agent ID (if required).
3. Press either the
Ready
In-Calls Key.
In-Calls
Key to enter the ACD queue.
Key, or the Not