Adding An Agent Greeting Using A Touch-Based Deskphone - Avaya one-X User Manual

Greeting type
Prompted Digits Used in call centers with automatic

Adding an agent greeting using a touch-based deskphone

About this task
You can add up to six different greetings and set them to play automatically or manually when
you have an incoming call.
Note:
Use this procedure if you have a touch-based deskphone such as the 9621G or 9641G. If
you have a button-based deskphone such as the 9608 or 9611G, see
greeting using a button-based deskphone
®
Avaya one-X Deskphone H.323 9608, 9611G, 9621G, and 9641G Call Center User Guide
Description
based on the caller identity and the
number of the originating line.
recordings that prompt the caller to enter
digits to reach a specific area of
assistance in the call center. For example,
a caller might be prompted to press 1 to
reach Sales or 2 for Billing inquiries.
Adding an agent greeting using a touch-based deskphone
Match criteria options
call-associated display
message.
On left:The data matches the
characters on the left end of
the incoming call-associated
display message.
On right:The data matches
the characters on the right
end of the incoming call-
associated display
message.
Exact match:The data
matches exactly the entire
incoming call-associated
display message.
Anywhere (default): The data
matches any set of
characters in the incoming
call-associated display
message.
On left: The data matches the
characters on the left end of
the incoming call-associated
display message.
On right: The data matches
the characters on the right
end of the incoming call-
associated display
message.
Exact match:The data
matches exactly the entire
incoming call-associated
display message.
on page 35.
Adding an agent
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