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Avaya one-X Installation And Maintenance Manual

One-x deskphone sip for 9600 series ip telephones
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See also: User Manual
Avaya one-X™ Deskphone SIP
for 9600 Series IP Telephones
Installation and Maintenance Guide
Release 1.0
16-601943
Issue 1
May 2007

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Summary of Contents for Avaya Avaya one-X

  • Page 1 Avaya one-X™ Deskphone SIP for 9600 Series IP Telephones Installation and Maintenance Guide Release 1.0 16-601943 Issue 1 May 2007...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction ......About This Guide ........Intended Audience.
  • Page 4 Contents Configuring SIP Settings ....... Configuring Time Server Settings ......The View Administrative Option .

  • Page 5: Chapter 1: Introduction

    This document is intended for personnel who install and administer the 9600 Series SIP IP Telephones. CAUTION: Avaya does not support many of the products mentioned in this document. Take CAUTION: care to ensure that there is adequate technical support available for the servers involved, including, but not necessarily limited to, HTTP, HTTPS, and DHCP servers.

  • Page 6: Document Organization

    LAN administrator. Chapter 4: Maintaining Describes maintenance actions like downloading telephone 9600 Series SIP IP software from the Avaya support Web site and customizing Telephones system values. Chapter 5: Troubleshooting Describes error conditions and messages that might occur Guidelines during the installation of the 9600 Series SIP IP Telephones.

  • Page 7: Customer Support

    Customer Support Customer Support For 9600 Series SIP IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support Issue 1 May 2007...
  • Page 8 Introduction 8 9600 Series SIP IP Telephones Release 1.0 Installation and Maintenance Guide...

  • Page 9: Chapter 2: 9600 Series Sip Ip Telephone Installation

    Introduction The 9600 Series SIP IP Telephones use Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing Avaya IP Solutions platform. The 9600 Series SIP IP Telephones support DHCP and HTTP/HTTPS over IPv4/UDP which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP Addresses and HTTP or HTTPS to download new software versions or customized settings for the telephones.

  • Page 10: Software

    Verify These Network Requirements Ensure that the LAN uses Ethernet Category 5e cabling running the IPv4 version of Internet Protocol. Ensure that the following is installed and/or set up and operative: Avaya Communication Manager (CM) Release 4.0. ● SIP Enablement Services 4.0. ●...
  • Page 11 The SIP upgrade script and application files from the Avaya Support Web site, http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server. If applicable, the Voice Mail server is administered as described in the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 12: Converting Software On 9600 Series Ip Telephones

    Instructions. Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Stand ● Instructions. Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Wall Mount ● Instructions. IP telephones ship from the factory with H.323 software. Existing installations might also have many IP telephones running H.323 software. For instructions on how to convert between H.323 and SIP software, see...

  • Page 13: Converting 9600 Series Ip Telephones

    For information about the SIG parameter, see “Choosing the Right Application Note: File and Upgrade Script File” in the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. For information on setting or changing the SIG parameter, see Signaling Protocol Identifier on page 37.
  • Page 14 9600 Series SIP IP Telephone Installation Table 1: H.323 to SIP and SIP to H.323 Conversion Chart To convert this To this type Environment type of telephone of telephone Then: SIP-centric H.323 factory set No action is required because the Signaling Protocol Identifier (SIG) defaults to SIP.

  • Page 15: Assembling The 9600 Series Sip Ip Telephone

    Assembling the 9600 Series SIP IP Telephone Table 1: H.323 to SIP and SIP to H.323 Conversion Chart (continued) To convert this To this type Environment type of telephone of telephone Then: H.323-centric H.323 Perform the SIG Craft procedure to change the SIG parameter value from “2"...
  • Page 16 9600 Series SIP IP Telephone Installation Figures 1 and 2 provide illustrations to connect cords to jacks on 9600 IP Series Telephones. Use the illustrations and associated procedures as appropriate for telephone assembly. Telephone Model: See: 9620 Figure 1 9630 Figure 2 16 9600 Series SIP IP Telephones Release 1.0 Installation and Maintenance Guide...
  • Page 17 Assembling the 9600 Series SIP IP Telephone Figure 1: Connection Jacks on a 9620 Series SIP IP Telephone IEEE Issue 1 May 2007...
  • Page 18 9600 Series SIP IP Telephone Installation Figure 2: Connection Jacks on a 9630 Series SIP IP Telephone IEEE 18 9600 Series SIP IP Telephones Release 1.0 Installation and Maintenance Guide...

  • Page 19: Dynamic Addressing Process

    Converting Software on 9600 Series IP Important: Telephones on page 12 to understand the requirements for converting factory-set H.323 telephones to SIP. Also, ensure that both Avaya Communication Manager (CM) and SIP Enablement Services (SES) are properly set up for your telephone environment. Note:...
  • Page 20 The Avaya one-X™ name and logo display. 3. The system initialization value for the language file in use is checked for a non-null value, in which case the text strings in the language file named by that value are used for text display.
  • Page 21 Dynamic Addressing Process Important: Pressing the Program softkey at any time during startup invokes the Craft Important: Access entry procedure to allow manual settings, but only if the PROCSTAT (local dialpad procedure status) system value is “0” providing full access to local procedures.
  • Page 22 9600 Series SIP IP Telephone Installation Note: Pressing the Program softkey at this time invokes the Craft Access entry Note: procedure to allow manual settings, but only if the PROCSTAT (local dialpad procedure status) system value is “0” giving full access to local procedures). For information, see Chapter 3: Local Administrative Options.
  • Page 23 Dynamic Addressing Process 2. While the telephone is attempting to contact the SCEP server and to obtain a certificate, the Title Line displays: SCEP: In progress... s secs where s is the number of seconds since SCEP was initiated/ 3. If the initial attempt to contact the SCEP server is not successful the telephone continues with start-up, and will not try to contact the SCEP server again unless it is reset or power-cycled.
  • Page 24 9600 Series SIP IP Telephone Installation Registration and Login 1. Upon successful initialization and power-up, SIP IP telephones display the Login screen with the following prompt: Enter Username and Password 2. Enter the User Name/ID assigned to this telephone. 3. Enter the password and press Login. The extension is visible during entry but the password displays as asterisks.

  • Page 25: Chapter 3: Local Administrative Options

    HTTP server. Chapter 4: Maintaining 9600 Series SIP IP Telephones and “9600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. CAUTION: Only trained installers or technicians should perform local (craft) procedures.

  • Page 26: Accessing Local (Craft) Procedures

    Local Administrative Options Accessing Local (Craft) Procedures Note: Local procedures can only be invoked when the local (dialpad) procedure status Note: system value (PROCSTAT) is “0”, giving full access to local procedures. Note: The factory-set default Craft Access Code is 27238. Note: During Telephone Startup: 1.

  • Page 27: Entering Data For Administrative Options

    Entering Data for Administrative Options Entering Data for Administrative Options This section applies to all 9600 Series SIP IP Telephones and describes how to enter data for administrative options. 1. The first application line on any screen is automatically highlighted (selected) when the telephone displays the screen.
  • Page 28 Local Administrative Options Note: Unless otherwise prohibited using administration, a user can view but not change Note: most of the parameters associated with Craft procedures. For more information, see the applicable users guide(s). Shown As Craft Procedure Purpose ADDR... Network Address information Static Addressing Installation programming page 29.

  • Page 29: Pre-Installation Checklist For Static Addressing

    Static addressing is necessary when a DHCP server is unavailable. CAUTION: Because of the increased opportunities for text entry errors associated with static addressing, Avaya strongly recommends that a DHCP server be installed and static addressing avoided. Issue 1 May 2007...
  • Page 30 Local Administrative Options Use the following procedure to invoke manual address information programming. 1. When you select ADDR... from the Admin Procedures Screen, the Static Addressing Local Procedure screen displays as follows with the prompt “Select address to change.”: Static Addressing screen Line Description and (System Value) Use DHCP...

  • Page 31: Disable/Enable Automatic Gain Control

    Disable/Enable Automatic Gain Control 4. Press Save to store the new setting and redisplay the Admin Procedures screen or Cancel to return to the Admin Procedures screen without saving the value entered. Once the new values are stored, the telephone is reset. If a new boot program is downloaded from the HTTP/HTTPS server after you enter static addressing information, you must reenter your static addressing information.

  • Page 32: Disable/Enable Debug Mode

    Local Administrative Options not affect the software load itself. If you have upgraded the telephone, the telephone retains the latest software. Once you have cleared a telephone, you can administer it normally. CAUTION: This procedure erases all administered data, without any possibility of recovering CAUTION: the data.

  • Page 33: Group Identifier

    Group Identifier 2. Use the navigation arrows or press Change to toggle the selected setting from On to Off or vice versa. 3. Press Save to store the new setting. If the value changed from "On" to "Off", the telephone initiates a reset. If the value changed from "Off"...

  • Page 34: Disable/Enable Event Logging

    Right and Left navigation arrows to select a setting and displays the following text: Choice Selector Bar for the SYSLOG_LEVEL value defined below. Log Categories... Use only when directed to do so by Avaya Services. on/off Remote Logging Enabled. nnn.nnn.nnn.nnn Remote Log Server:...

  • Page 35: Logout

    Logout “Alerts” when SYSLOG_ENABLED = 1 ● “Critical” when SYSLOG_ENABLED = 2 ● “Errors” when SYSLOG_ENABLED = 3 ● “Warning” when SYSLOG_ENABLED = 4 ● “Notice” when SYSLOG_ENABLED = 5 ● “Informational” when SYSLOG_ENABLED= 6 ● “Debug” when SYSLOG_ENABLED = 7 ●...

  • Page 36: Reset System Values

    Local Administrative Options Reset System Values Use the following procedure to reset all system initialization values to the application software default values. CAUTION: This procedure erases all static information, without any possibility of recovering CAUTION: the data. 1. When you select RESET VALUES from the Admin Procedures Screen, the telephone displays a confirmation screen asking if you are sure you want to reset the telephone.

  • Page 37: Signaling Protocol Identifier

    Signaling Protocol Identifier Signaling Protocol Identifier Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Perform this procedure only if the LAN Administrator instructs you to do so. Note: 1.

  • Page 38: Configuring Sip Settings

    Description/Example SIP Mode: Proxied or Peer-to-Peer. SIP Domain: e.g., avaya.com Avaya Environment: Yes or No - indicates whether only an Avaya environment (CM & SES) is in effect. Transport Type: TCP or TLS or UDP. SIP Proxy Server: IP Address...

  • Page 39: Configuring Time Server Settings

    Configuring Time Server Settings Configuring Time Server Settings Use this procedure to designate a server for Simple Network Time Protocol (SNTP) and to set corresponding values. 1. When you select SNTP... from the Admin Procedures Screen, the telephone displays the following settings and prompts you to enter the IP Address of the SNTP server: Description/Example SNTP Server:...
  • Page 40 Local Administrative Options 1. When you select VIEW from the Admin Procedures Screen, the following text displays: Static Addressing screen Description and (System Value) Model Telephone Model, e.g., 9630 Application File The “big app” filename. Boot File The "little app" filename Group Three digit GROUP value MAC Address...

  • Page 41: Chapter 4: Maintaining 9600 Series Sip Ip Telephones

    Downloading Software Upgrades The files necessary to operate the 9600 Series IP Telephones are available on the Avaya Web site at: http://www.avaya.com/support. You must select one of two software “bundles” to download the latest software, depending on whether your telephone environment is primarily SIP-centric or H.323-centric.

  • Page 42: Download Procedure

    The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones. You should not need to modify them. It is essential that all the binary files be together on the file server. When downloading a new release onto a file server with an existing release already on it, we recommend that you: Stop the file server.

  • Page 43: Downloading Language Files

    We strongly encourage you to use the 46xxsettings file to customize your settings instead. For detailed information about modifying the settings file, see Chapter 4 in the Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Administrator Guide.

  • Page 44: The Group System Value

    Maintaining 9600 Series SIP IP Telephones The GROUP System Value You might have different communities of end users, all of which have the same model telephone, but which require different administered settings. For example, you might want to restrict Call Center agents from being able to log off, which might be an essential capability for “hot-desking”...

  • Page 45: Chapter 5: Troubleshooting Guidelines

    HTTP/HTTPS server. See The View Administrative Option on page 39 for more information. Check the Avaya Web site to verify whether the correct files are being used. Use the ADDR Craft procedure to verify IP Addresses. See Static Addressing ●...

  • Page 46: Dtmf Tones

    DTMF "tones" as "telephone event" RTP packets per RFC 2833. Whether a non-SIP telephone hears these DTMF tones depends on whether the Avaya Communication Manager media resource converts the "telephone event" RTP packets into audio RTP packets.
  • Page 47 Installation Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 9600 Series IP Telephones (continued) Message Cause/Resolution DHCP: CONFLICT CAUSE: At least one of the IP Addresses offered by the DHCP server conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP Address(es).

  • Page 48: Operational Errors And Status Messages

    DHCP or HTTP, as appropriate. CAUSE: This might be a firmware fault because the MAC address in memory is corrupted. RESOLUTION: Return the telephone to Avaya for repair. The message light on the telephone turns CAUSE: This is a hardware fault.
  • Page 49 Operational Errors and Status Messages Table 3: Operational Error Conditions for 9600 Series SIP IP Telephones (continued) Condition Cause/Resolution The telephone was AND no lights are lit CAUSE: Loss of power. working, but does on the telephone and RESOLUTION: Check the connections between not work now, the display is not lit.
  • Page 50 RESOLUTION: You can have the user provide as gaps in speech, or diagnostic data by invoking the Network static, clipped or Information feature under the A (Avaya) button garbled speech, etc. on the telephone. One or more Quality of Service (QoS) features should be implemented...
  • Page 51 RESOLUTION: Map the extension on the off-pbx-telephone station-mapping form, a sample of which appears in Appendix C of the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. CAUSE: Possible error in SIG group configuration on CM, which indicates the default region for the SIP trunk to Communication Manager.
  • Page 52 UNIX or LINUX, and extension. Then, verify all the relevant parameters indicated in Table 7 of the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide, are accurately specified in the 46xxsettings file.

  • Page 53: Appendix A: Restart Scenarios

    Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: The file names used in this appendix are examples only. Your particular file Note: names are likely to be different.

  • Page 54: Boot File Needs To Be Upgraded

    2. During hardware initialization, the system initialization values for contrast and brightness are checked for non-null values, and set accordingly. The Avaya one-X™ name and logo display on sets with bit-mapped displays. 3. The system initialization value for the language file in use is checked for a non-null value, in which case the text strings in the language file named by that value are used for text display.
  • Page 55 Scenarios for the Restart Process message. In addition, a progress bar consisting of an unfilled black rectangle displays, centered on an Application Line below the logo image, as shown below. The rectangle fills from left-to-right as storage proceeds, with the filled percentage of the rectangle being approximately the same as the percentage of the file that has been stored.
  • Page 56 Restart Scenarios 8. VLAN verification and tagging occur. The following message displays: VLAN ID = n where n is the VLAN ID being used. 9. The DHCP server provides IP Addresses for the following hardware: The IP telephone ● The HTTP/HTTPS server ●...

  • Page 57: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    Scenarios for the Restart Process 16. While the telephone is attempting to contact the SCEP server and to obtain a certificate, the Title Line displays: SCEP: In progress... s secs 17. where s is the number of seconds since SCEP was initiated. If the request for a certificate is granted, SCEP: Successful displays on the Title line for at least one second, and remains until it is replaced by a subsequent display.
  • Page 58 Restart Scenarios 3. The software determines whether sufficient IP Address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message displays while the DHCP process is invoked: DHCP: 0 secs * to program The number of elapsed seconds is incremented once per second, until DHCP successfully completes.

  • Page 59: Latest Boot File And System-Specific Application File Already Loaded

    Scenarios for the Restart Process 8. When the telephone determines that the application file received is valid, the following message displays: File Obtained;please wait... s secs where s is the number of seconds that elapse while non-volatile memory is erased. 9.
  • Page 60 Restart Scenarios 4. VLAN verification and tagging occur. The following message displays: VLAN ID = n where n is the VLAN ID being used. 5. The HTTP process starts with an HTTP GET command to obtain a URI for the HTTP server, which displays on the telephones’...

  • Page 61: Appendix B: Glossary Of Terms

    Address Resolution Protocol, used, for example, to verify that the IP Address provided by the DHCP server is not in use by another IP telephone. Call Server In an Avaya SIP environment, the “call server” is the combination of SIP Enablement Services (SES) and Avaya Communication Manager. CLAN Control LAN, type of Gatekeeper circuit pack.
  • Page 62 SRTP Secure Real-time Transport Protocol. System - Specific to a particular type of call server, for example, Avaya Communication specific Manager (CM). “System-specific signaling” refers to messages specific to the signaling protocol used by the system, for example, H.323 and/or CCMS messages used by CM and IP Office.

  • Page 63: Appendix C: Related Documentation

    Appendix C: Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. ITU Documents Access the ITU Web site for more information about ITU guidelines and documents, available for a fee from the ITU Web site: http://www.itu.int.
  • Page 64 Related Documentation 64 9600 Series SIP IP Telephones Release 1.0 Installation and Maintenance Guide...

  • Page 65: Index

    Automatic Gain Control, Disable/Enable ....Avaya Distributed Office ....Glossary of Terms .
  • Page 66 Index ....SSON Procedure Static Addressing ....Installation .

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