Chapter 4: Call Center Agent Operations; Activating After Call Work; Activating Auxiliary Work - Avaya J179 Manual

Chapter 4: Call Center agent operations

Activating After Call Work

About this task
You can activate After Call Work at any time while you are logged in as an agent. When you
activate After Call Work during a call, after the call is released, the phone indicates the pending
status of After Call Work.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Enter.
3. From the Features list, scroll to After Call Work.
4. Press Enter.
Result
The After Call Work icon appears on the Agent Status line.

Activating Auxiliary Work

About this task
Use this procedure to notify the system that you are unavailable to answer calls.
Before you begin
Ensure that you specify a reason by entering a reason code.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Aux Work.
4. Press Select.
5. If your system administrator has assigned you with a forced reason code, enter the
Reason Code.
January 2020 Using Avaya J169/J179 IP Phone SIP in a Call Center
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