Troubleshooting - Alcatel speed touch home Advanced User's Manual

15 Troubleshooting

Problem
Speed Touch Home modem does not
work work
(no visual indicator on top lights up)
ATMF connection does not work
Ethernet connection does not work
Poor Speed Touch Home modem
performance
Power/Sync LED is constantly green,
but no traffic passes through
Power/Sync LED remains constantly Red Restart the STHome modem
3EC 17096 AAAA TCZZA Ed. 01
Solution
Make sure the STHome modem is plugged in
Make sure the STHome modem is turned on
Make sure the cable is securely connected to
ATMF 25 connector
Make sure the cable is securely connected to
10BASE T connector and that you are using the
correct cable type for your Ethernet equipment
Make sure the STHome modem is installed as
described in the instructions provided in this user
guide
Make sure the STHome modem has adequate
ventilation. Place the modem on an even,
hard surface. Do not stack books or paper on
the modem.
Make sure in house wiring is routed away from
possible sources of interference, such as electrical
wiring
Restart the STHome modem
If the troubleshooting tips listed above have not resolved the
problem, contact your local distributor for assistance.
15 Troubleshooting
159 / 180