Call Forcing - Avaya 1150e User Manual

Call Center Agent features
Note: If you have the handset option and you pick up the handset,
you must also press a DN key, otherwise the handset is not operable.
You can terminate a call by replacing the handset in the cradle.
The phone rings and the In-Callsindicator flashes:
To end an ACD call:

Call Forcing

The Call Forcing option automatically connects incoming ACD calls. You
do not need to press the
When Call Forcing is on, you have a time interval between each incoming
call that is defined by your network administrator. After the time interval is
up, you hear a tone and Call Forcing automatically connects you with the
incoming caller. You will hear a short tone and then the call automatically
gets routed to your station. The In-Calls indicator lights continuously
during the call.
Note: Pressing the
disconnects an active ACD call.
123
1. Press the
connected and the indicator lights
continuously.
1. Press the
disconnected and the indicator light
turns off.
or
Press the
or
Wait for the caller to terminate the call.
In-Calls Key.
In-Calls Key with Call Forcing (Auto Answer) on,
In-Calls Key. The caller is
In-Calls Key. The caller is
Goodbye Key.