Page 1 Avaya 1165E IP Deskphone with SIP Software User Guide SIP Software Release 4.4 Release 4.4 NN43170-100 Issue 05.01 Standard November 2013...
Page 2 Product provided by Avaya including the selection, arrangement and to the extent made by End User. design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the Link disclaimer sui generis rights relating to the protection of databases.
Page 3 Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation and Product(s)
Page 4 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 5: Table Of Contents
Contents Chapter 1: Revision history....................Chapter 2: Regulatory and safety information..............Chapter 3: Introduction to the Avaya 1165E IP Deskphone..........Basic features............................17 Avaya 1165E IP Deskphone controls....................... 18 Key press behavior........................... 22 Avaya 1165E IP Deskphone display......................23 USB support.............................. 23 Context-sensitive soft keys........................
Page 6 Create a new Call Decline Reason....................106 Delete a Call Decline Reason......................107 Edit a Call Decline Reason....................... 108 Ignoring an incoming call.......................... 108 Receiving intercom calls........................... 110 Receiving paging calls..........................110 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 7 Initiating a call using the active call context-sensitive soft key menu..........152 Call Waiting............................... 152 Placing a call on Hold..........................153 Multiple calls On Hold........................154 Using 3-way calling........................... 159 Configuring a conference call........................160 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 8 Line keys..............................217 Making a call............................. 219 Receiving a call............................220 Being in a call............................220 Instant Messages............................221 Menu features............................221 Modifying settings............................. 222 Per-account call notification options....................222 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 9 Chapter 17: Visual indicators..................... Display screen icons..........................271 Visual Alerter/Message Waiting Indicators....................273 Chapter 18: Third party terms.................... Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010)......275 GNU..............................276 Zlib..............................280 Libpng............................... 281 Kern_random............................
Page 10 T-Rex..............................286 Glossary..........................Index............................. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 11: Chapter 1: Revision History
May 2011 Standard 03.02. This document is up-issued to reflect changes in global power supply information. November 2010 Standard 03.01. This document is up-issued to support Avaya rebranding changes. October 2010 Standard 02.01. This document is up-issued to support SIP Software Release 4.0.
Page 12 Revision history Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 13: Chapter 2: Regulatory And Safety Information
• Consult the dealer or an experienced radio/TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 14 EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from HTTP:// SUPPORT.AVAYA.COM/CSS/APPMANAGER/PUBLIC/SUPPORT. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 15: Denan Regulatory Notice For Japan
Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”.
Page 16 Regulatory and safety information Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 17: Chapter 3: Introduction To The Avaya 1165E Ip Deskphone
The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features.
Page 18: Avaya 1165E Ip Deskphone Controls
• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs • USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used For more information about using the Expansion Module, see the Avaya 1100 Series Expansion Module User Guide (NN43130-101).
Page 19 Avaya 1165E IP Deskphone controls Figure 1: Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.
Page 20 Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold. You can have several calls in a hold state. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 21 USB Devices attached to the IP Deskphone. 8. Logging System—enable or disable the logging process. 9. Phone Information—view information about the hardware and software on your IP Deskphone, including user and location information. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 22: Key Press Behavior
If there is an incoming call, and you press the Line key, the incoming call is answered. If there is an active call, and you press the Line key, the Line key press is ignored. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 23: Avaya 1165E Ip Deskphone Display
USB support The 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The 1165E IP Deskphone supports powered downstream 1.1- compliant USB hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy.
Page 24: Context-Sensitive Soft Keys
If a hub is involved, use external power. You can plug a USB flash drive into the USB Port of the 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone.
Page 25 Press the DND context-sensitive soft key to block all calls. Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server calls only). Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 26 Configure the volume for the following: • Handset Volume • Headset Volume • Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 27 If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low. 3. Feature Options—use to configure the following: • Feature keys Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 28 • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings - use to modify the following: • Call Settings • IM Settings Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 29: Idle Display Screen After Dial Pad Input
Subject Press the Subject context-sensitive soft key to configure a subject line to your outgoing call before pressing the Send context- sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 30: In-Call Context-Sensitive Soft Keys
• PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) 2. Monitor Audio Quality—used to view details about the audio quality of an active call Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 31 USB headset. 3. Feature Options—use to configure the following: • Feature keys • Call Ignore Action • Call Subject • Call Fwd Notification • Missed Call Notification Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 32 • Voice Mail Settings • Change Location (blank) No soft key label. More… Press the More… context-sensitive soft key to return to the first menu list of context-sensitive soft keys. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 33: Navigation Keys
For more information, see Searching Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 34: Using A Usb Mouse
Using a USB Mouse The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.
Page 35: Available Ip Deskphone Call Features
To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1165E IP Deskphone but does not extend to added Expansion Modules. Available IP Deskphone call features The IP Deskphone is designed to be supported by various call servers.
Page 36 Figure 5: The following figure is an example of a secure connection when you are on an active call. The security icon is visible on the 1165E IP Deskphone screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 37: Chapter 4: Installing The 1165E Ip Deskphone
Chapter 4: Installing the 1165E IP Deskphone This chapter describes how to install and connect your 1165E IP Deskphone. After you familiarize yourself with the Avaya 1165E IP Deskphone features, you can start to use the IP Deskphone. Before you begin Caution: Do not plug your IP Deskphone into a regular telephone jack.
Page 38 IP Deskphone. Warning: Your Avaya 1165E IP Deskphone is shipped with the base locked in position. To avoid damaging your IP Deskphone, press the wall-mount lever, located under the Handsfree key as indicated in the following figure, to release the base and pull it away from the IP Deskphone.
Page 39: Removing The Stand Cover
The cable routing tracks are now accessible. Figure 8: Remove the stand cover Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 40: Connecting The Ac Power Adapter (Optional)
Installing the 1165E IP Deskphone Connecting the AC power adapter (optional) Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6).
Page 41: Selecting The Headset Tuning Parameter
Selecting the headset tuning parameter Follow this procedure after the 1165E IP Deskphone and headset are installed and you are using the IP Deskphone for the first time with the headset.
Page 42: Installing Additional Cables
Deskphone. Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1165E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional- style wall-mount box with an RJ-45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
Page 43 2. Use the stand cover (the part you removed in Removing the stand cover page 39), to mark the wall-mount holes by pressing the bottom of the stand cover Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 44: Entering Text
Expansion Module for Avaya 1100 Series IP Deskphones (SIP Software) User Guide (NN43110-301). Entering text You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone: • Entering text using the IP Deskphone dialpad on page 45 •...
Page 45: Using The Dialpad
When entering alphanumeric information, the 1 key on the dialpad represents the characters in the table below. To enter a special character, press the dialpad number 1 to cycle through Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 46 Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 47: Configuring The Dialpad To Alphanumeric Dialing
Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1165E IP Deskphone dialpad default to alphabetic mode. Avaya 1165E IP Deskphone with SIP Software User Guide...
Page 48: Entering Text Using The Usb Keyboard
Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 49 Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 50 Installing the 1165E IP Deskphone Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 51: Chapter 5: Accessing The Avaya 1165E Ip Deskphone
Chapter 5: Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone. Logging on Whenever you log on to your Avaya 1165E IP Deskphone you must do the following: •...
Page 52: Automatic Login
Accessing the Avaya 1165E IP Deskphone When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session. However, the first time you use your Avaya 1165E IP Deskphone, you need to complete some of the following procedures: •...
Page 53: Password Protection For Domains
Password check to switch domains When no one is logged on, a domain soft key appears. When you press the domain soft key, the current domain page appears without a password query. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 54: Selecting A Language
Login screen and uses the selected language. Back • Press the Back context-sensitive soft key to keep the existing language and return to the User Login screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 55: Logging On To Your Avaya 1165E Ip Deskphone
Logging on Logging on to your Avaya 1165E IP Deskphone You need to log on to your Avaya 1165E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: • When you log on to the IP Deskphone for the first time, the system prompts you for a location.
Page 56: Configuring The Duration Of The Login
If you choose to use the default duration Permanent, you remain logged on to the phone until you log off. To configure the login duration: 1. Choose one of the following: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 57: Logging On Multiple User Accounts
Logging on multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on...
Page 58: Timed Logoff
Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 59: User Profile
• Default dialing (alpha/numeric) • Call Ignore action (local/network) • Search method (Name, First character, Index) • User Presence selection • Dialing pattern default (alpha/numeric) • Address Book entries Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 60: Overwriting Your Personal Address Book
In case of login failures, the IP Deskphone displays the message “Failed to login user” and then automatically returns to the login screen. Figure 13: Logon confirmation screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 61: Logging Off From The Ip Deskphone
Services menu. Logging off multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically.
Page 62: Making An Emergency Call
Accessing the Avaya 1165E IP Deskphone Making an emergency call You can use the 1165E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. If you pick up the handset, press the handsfree button, or press the headset button, without logging on, a message “Emergency calls only”...
Page 63: Location Information
E911 context-sensitive soft key. Figure 14: Phone information menu Figure 15: Phone location display You can obtain location information only if it has been configured on your system. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 64 Accessing the Avaya 1165E IP Deskphone Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 65: Chapter 6: Configuring The Avaya 1165E Ip Deskphone
Chapter 6: Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Page 66: Configuring The Backlight
Display menu. • Press the Cancel context-sensitive soft key to keep the existing configurations and return to the Display menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 67: Creating The Idle Screen Text Display
You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 68 (highlighted) value and return to the Display menu. • Press the Back context-sensitive soft key to dismiss the Auto back-out time menu and return to the Display menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 69: Selecting A Ring Pattern
• Press the Test context-sensitive soft key to briefly play the selected ring pattern. • Press the Back context-sensitive soft key to keep the existing configurations and return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 70: Adjusting The Volume
1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume. 2. To adjust the ring volume of an incoming call do one of the following: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 71: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
• Press the Left/Right navigation keys. • Press the Up/Down navigation keys. • Press the Volume fixed keys. Note: To adjust the volume during a call, use only the Volume fixed keys. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 72 • Press the Back context-sensitive soft key to keep the existing configurations and return to the Voice menu. You can adjust the handsfree mode volume on the IP Deskphone. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 73: Adjusting The Paging Ring Volume
To adjust the ring volume for an incoming paging call: 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Paging Volume. The Paging tone is played at the current volume. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 74: Selecting A Language
2. Press the Change context-sensitive soft key to change the language. 3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 75: Selecting The Date And Time Format
4. Press the Change context-sensitive soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/ month (DD/MM) format. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 76 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: • GMT -11:00 Samoa • GMT -10:00 Hawaii Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 77 5. Press the Up/Down navigation key to scroll and highlight a time format: • 12-hour • 24-hour • French 6. Choose one of the following: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 78: Usb Headset
Format menu. USB headset You can attach only one USB headset to the Avaya 1165E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.
Page 79 The headset can be selected before it is attached (wired or USB). Items below the Active Headset Device field are dimmed if either USB headset is not selected or if the attached headset is not one Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 80: Presence Of Usb Headset
On the System menu, choose Phone Information, and then select USB to verify the presence of the USB headset attached to the IP Deskphone. When you select the USB menu, the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 81: Audio Format Selection
After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only). If the headset Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 82: Generic Usb Headset
USB headset is used in an active call. Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
Page 83 Deskphone sends an alerting event to the adapter. The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone. Caller ID Information Not applicable. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 84 Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. The following table lists the Avaya USB adapter key mappings. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 85: Third-Party Usb Headsets With Hid
• Plantronics CS50/CS60 Wireless USB headsets • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
Page 86 After a call is answered, audio data flows between the IP Deskphone and the headset through the USB. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 87 Audio Processing Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 88: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine
The adapter sends the CLID to the attached analog device for display. Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 89 IP Deskphone operation. Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 90 Configuring the Avaya 1165E IP Deskphone Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 91: Chapter 7: Making A Call
• Press the Line feature key • Lift the handset • Press the Headset fixed key • Press the Handsfree fixed key The IP Deskphone produces a dial tone. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 92: Making A Call Using On-Hook Dialing
You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 93: Using Handsfree Calling
1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 94: Using Call Subjects
Whenever you initiate a call by using off-hook dialing, the Subject context-sensitive soft key appears as an option to use. You can select a Call Subject from a list or create a new Call Subject to send. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 95 • Press the Back context-sensitive soft key to return to the previous menu. Note: When you select a subject from this list, it appears on the screen before you send the call. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 96 Call Subject. Note: Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 97: Managing Call Subjects
Call Subject. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 98: Deleting A Call Subject
• Press the Ok context-sensitive soft key to confirm the deletion of the Call Subject. • Press the Back context-sensitive soft key to not delete the Call Subject and return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 99: Editing A Call Subject
• Press the Save context-sensitive soft key to confirm the changes. • Press the Back context-sensitive soft key to return to the previous menu without editing the Call Subject. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 100 Making a call Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 101: Chapter 8: Receiving A Call
102. • Decline an incoming call. See Declining an incoming call on page 104. • Ignore an incoming call. See Ignoring an incoming call on page 108. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 102: Answering An Incoming Call
1. Press the Redrct context-sensitive soft key to redirect an incoming call. The LCD screen prompts you to enter an address to which you want the call directed. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 103 Call Inbox. • Press the Shift/Outbox fixed key to choose a SIP address from the Call Outbox. 3. Press the Up/Down navigation key to highlight a SIP address contact. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 104: Declining An Incoming Call
• Press the Up/Down navigation key to highlight a Decline Call Reason. • Press the New context-sensitive soft key to create a new decline reason to send. For more Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 105: Creating A New Call Decline Reason During An Incoming Call
2. Press the New context-sensitive soft key to create a new custom decline reason. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 106: Managing Call Decline Reasons
Feature Options, and then choose Call Decline Reasons from the menu. 2. Press the Add context-sensitive soft key to add a new Call Decline Reason to the list of available Call Decline Reasons. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 107: Delete A Call Decline Reason
• Press the Ok context-sensitive soft key to confirm the deletion of the Call Decline Reason. • Press the Back context-sensitive soft key to return to the previous menu without deleting the Call Decline Reason. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 108: Edit A Call Decline Reason
You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 109 • Press the Ignore context-sensitive soft key to terminate an incoming call. • Press the Goodbye fixed key when you are not on an active call. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 110: Receiving Intercom Calls
• If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answers the page call. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 111: Chapter 9: The Address Book
View soft key. The name, SIP address, organization name, organization code, location, and designation of contact as Friend or not appears, as shown in the following example . Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 112: Initiating A Call From The Address Book
To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 113: Adding A Contact To Your Address Book
Adding a contact to your Address Book You can add a new contact to the Address Book of the Avaya 1165E IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: •...
Page 114 • Press the No soft key if you do not want the contact added to a group. • Press the Back soft key to return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 115: Editing A Contact In Your Address Book
3. Press the Edit soft key to edit the contact information. 4. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 5. Use the dialpad to enter new information for the contact. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 116 1. While in the Address Book, press the Up/ Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 117: Copying Information To The Address Book
1. Press the Up/Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 118 • Press the Back soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 119: Searching For A Contact In The Address Book
When entering an index number larger than 9, you must enter the next digit quickly to move to that item on the list. For example, if the address you need is item 28 on the list, Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 120: Using The Search Feature In The Address Book
Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book, use the dialpad to enter the search information. For example: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 121: Using The Search Feature
Select context-sensitive soft key to choose a search criteria: • User Name • Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 122 • Press the Search soft key to return to the search menu and begin a new search. • Press the Exit soft key to return to the idle screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 123: Using Global Search
The search is not case-sensitive. 5. Choose one of the following: • Press the Ok soft key. • Press the Back soft key to return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 124 • Press the New soft key to return to the search menu and begin a new search. • Press the Back soft key to return to the previous screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 125: Chapter 10: Call Inbox
Managing calls in the Call Inbox while not on a call page 126. • Active. For more information, see Accessing the calls in your Call Inbox during a call page 133. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 126: Managing Calls In The Call Inbox While Not On A Call
128. • The All context-sensitive soft key is displayed when the view mode is on Missed, and displays all the calls in the Call Inbox. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 127 • Press the Handsfree fixed key. Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 128: Viewing The Details Of A Call In The Call Inbox
When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen. The new calls are stored as missed calls. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 129: Missed Calls Notification
Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 130 Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 131: Initiating A Call From The Call Inbox
• Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. Press the Edit context-sensitive soft key. Then press the Send context-sensitive soft key. then Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 132: Deleting Calls In Your Call Inbox
• Press the All context-sensitive soft key to clear all calls from the Call Inbox. • Press the No context-sensitive soft key to return to the Inbox. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 133: Accessing The Calls In Your Call Inbox During A Call
Note: This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the in-call screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 134 Call Inbox Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 135: Chapter 11: Call Outbox
• Idle. For more information, see Initiating a call from the Call Outbox on page 136. • Active. For more information, see Accessing the calls in your Call Outbox during a call page 139. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 136: Managing Calls In The Call Outbox While Not On A Call
If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 137: Deleting Calls From Your Call Outbox
To delete calls from your Call Outbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 2. Press the Delete context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 138: Viewing The Details Of A Call In The Call Outbox
Call Outbox you can do one of the following: • Initiate a call to the caller displayed on the screen. See Initiating a call from the Call Outbox on page 136. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 139: Accessing The Calls In Your Call Outbox During A Call
Note: This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the Incall screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 140 Call Outbox Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 141: Chapter 12: Instant Messaging
An IM pop-up does not occur if you are navigating the IM screens or navigating the menu structure in general. When this exception occurs, the IM goes directly to the IM Inbox, and the blue LED activates. The following figure shows the IM pop-screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 142: Configuring Instant Messaging Pop-Ups
2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone). 3. Press the Select context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 143: Configuring Im Audible Alert
• Press the On/Off context-sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 144: Composing An Instant Message
• Access the list of IMs by pressing the Expand fixed key. • To compose an IM from the Avaya 1165E IP Deskphone Address Book, select an address and press the Send IM context-sensitive soft key. 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input.
Page 145: Instant Message Inbox/Outbox
IM list to track a series of correspondence to a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 146: Accessing Instant Messages
3. Choose one of the following: • Press the View context-sensitive soft key to view the details of the sender, followed by the message Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 147: Viewing The Content Of An Instant Message
1. Press the Reply context-sensitive soft key to send an IM in response to the IM you are viewing. 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 148: Initiating A Call From An Instant Message
Instant Messaging from the menu. • Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 149: Deleting An Instant Message
• Press the Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. • Press the Back context-sensitive soft key to return to the previous screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 150 Instant Messaging Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 151: Chapter 13: While On An Active Call
Initiating a call from the Address Book on page 112. • Initiating a call from the Call Inbox on page 131. • Initiating a call from the Call Outbox on page 136. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 152: Initiating A Call Using The Active Call Context-Sensitive Soft Key Menu
You can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 153: Placing A Call On Hold
• Press the Line feature key beside the flashing LCD indicator. • Press the Hold fixed key. To end a call on hold: You must retrieve a call from hold before you can end it. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 154: Multiple Calls On Hold
Figure 27: Multiple calls In-call display screen with context-sensitive soft key menu list The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 155 [Trnsfer] [RlsCall] [Park] [more...] • If you press the more… context-sensitive soft key from the first menu list twice, you Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 156 Press the Conf context-sensitive soft key to place another call, which can be used for a conference call. This context-sensitive soft key has the same behavior as the NewCall context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 157 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 158 2. Press the Actvate context-sensitive soft key to make the highlighted call on hold the active call. This removes the call from on hold and automatically places the previous call on hold. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 159: Using 3-Way Calling
• If you receive a new call during a 3-way call, you can answer the new call as usual. The IP Deskphone automatically puts the 3-way call on hold. If you want to join the new Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 160: Configuring A Conference Call
If you press the Goodbye key or select Release from the Action menu while on the conference call, you leave the conference call. The conference call continues with the other callers. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 161: Ad Hoc Conferencing When Connecting To The Call Server
Domain screen. The following figure is an example of the details of the current domain. Figure 29: Current Domain screen The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 162: Edit Domain Page
<conferenceURI> : <Max Ad hoc Ports>. Note: An admin password is required to access the Edit Domain page. The following figure displays the Edit Domain screen with the conference details. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 163 • Clear — to clear the character behind the cursor. • Back — to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 164: Transferring A Call
Call Outbox by pressing the corresponding fixed key. Highlight a contact from the list and then press the Select soft key. 5. Choose one of the following: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 165 • Enter the phone number or SIP address to which you are transferring the call. • Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 166: Using The Park Call Feature
You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 167: Using Park Call
Park Call from the menu; then press the User context-sensitive soft key to park the call to a User. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 168: Retrieving A Parked Call
1. Press the Servcs context-sensitive soft key and select Retrieve Parked Call from the menu. 2. Use the Dialpad to enter the retrieval code of the parked call. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 169 • Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return to the previous screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 170 While on an active call Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 171: Chapter 14: Additional Features
• Check the presence status of a friend. • Initiate a call to a friend. • Send an IM to a friend. • Edit the information about a friend. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 172: Accessing Your Friends List
• Press the Edit context-sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 173 • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive soft key while viewing the Address Book. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 174: Editing Information Of A Friend
• Press the Back context-sensitive soft key to return to the previous menu. Editing information of a friend You can edit information of a friend on the Friends list. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 175 Edit context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 176 • Press the No context-sensitive soft key to return to the previous menu without adding contact to the group. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 177 • Press the Select context-sensitive soft key while viewing the Address Book. 2. Press the Up/Down navigation key to highlight the friend you want to delete and press the Edit context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 178: Feature Keys
The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone. The following figure shows an example of the Feature keys. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 179: Feature Key Programming
Friends list or Address Book. For information about how to autoprogram feature keys see, Feature key programming on page 179. The following figure shows the feature key numbering for three Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 34: Feature key numbering Feature key programming You can program feature keys.
Page 180 The Program Key screen opens as shown Figure 35: Feature key details page 181. 2. Press the Back context-sensitive soft key to return to the previous screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 181 To edit a feature key: 1. To select a feature key to edit, do one of the following: • Press the Up/Down navigation key to scroll through the feature keys to highlight Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 182 2. Press the Back context-sensitive soft key to return to the previous screen. The following figure shows the “Edit feature key” screen. Figure 36: Edit feature key screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 183 • Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: - Speed dial. See To program a Speed Dial feature key on page 184 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 184 2. Select Speed Dial. 3. Press the Select context-sensitive soft key. 4. Use the dial pad to enter a key label. 5. Press the Next context-sensitive soft key to continue. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 185 To program a Call Forward feature key: To program a Call Forward feature key, beginning from Step 6 in the procedure “To modify a feature key”: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 186 4. Press the Next context-sensitive soft key to continue. 5. Select a User. 6. Press the Select context-sensitive soft key. 7. Use the dial pad to enter the address. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 187 2. Select Do not disturb. 3. Press the Select context-sensitive soft key. 4. Use the dial pad to enter a key label. 5. Select a User. 6. Press the Select context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 188 2. Select Send IM. 3. Press the Select context-sensitive soft key. 4. Use the dial pad to enter a key label. 5. Press the Next context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 189 4. You can choose a more detailed presence status as follows for other users to see or you can select None if you do not want to give additional information. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 190: Remove A Programmed Feature Key
• Press the Back context-sensitive soft key to return to the previous step. Remove a programmed feature key You can remove a feature key by using one of the following methods: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 191 3. Choose one of the following: • Press the Back context-sensitive soft key to return to the previous screen. • Press the Remove context-sensitive soft. The IP Deskphone displays Confirm Remove key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 192: Feature Key Autoprogramming
179. 2. Choose one of the following: • Press the Bulk context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous step. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 193 2. Press the Bulk context-sensitive soft key. 3. Press the Up/Down navigation key to highlight the 2. Feature key removal menu item and press the Select context-sensitive soft. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 194 • Use the dialpad to select the Feature key that you want to view and press the Remove context-sensitive soft key. Press the Back context-sensitive soft key to return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 195: Soft Key
Remove context-sensitive soft key. • Use the dialpad to select the Feature key that you want to view and then press the Remove context- sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 196: Creating A Feature Key Using The Copy Key
• Press the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set. • Press the Feature key that you want to use for the service selected. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 197: Using Call Forward
SIP address (if present) of the caller, the name and SIP address (if present) of the original called party, and any subject message included with the call. This ensures that the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 198 Subject: Calling to discuss budget. Address From: Robert To: Alice (alice@companya.com) Subject: Calling to discuss budget. Name From: robert@companyb.com To: Alice (alice@companya.com) Subject: Calling to discuss budget. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 199: Activate Call Forward
To forward your calls or change the number where calls are forwarded: 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 200: Configuring Do Not Disturb
Enable Do Not Disturb To enable Do Not Disturb: 1. Press the DND context-sensitive soft key on the idle display (press the More… context-sensitive soft key until DND appears). Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 201 Do Not Disturb. • Press the Back context-sensitive soft key to return to the previous menu. 2. Press the Ok context-sensitive soft key to return to the Services menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 202: Configuring A Presence State
You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional information. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 203 You can create your own Presence messages to appear on screen, which become available when you program a feature key as a shortcut. 6. Choose one of the following: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 204: Adding A New Presence State Message
(press the More.… context-sensitive soft key until Presnce appears). 2. Press the Change context-sensitive soft key. 3. Select Connected or Unavailable from the menu. 4. Press the Add context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 205: Configuring Privacy Settings
You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting. To configure Incoming Call Privacy: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 206: Outgoing Call Privacy
• None (no restriction) • Name (restricts only the name) • Address (restricts only the address) • All (restricts name and number) 3. Choose one of the following: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 207: Multiple Appearance Directory Number
Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 208: Audio Codecs
This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 209: Audio Codec Selection
Deskphone by clicking a button on your PC Client running on your PC. The call continues as if you answered it using the Answer context-sensitive soft key on the IP Deskphone. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 210: Answer-Mode Settings
Copy context-sensitive soft key. Answer-Mode Settings For an Avaya 1165E IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer.
Page 211: Automatic Remote Software Updates
Your IP Deskphone attempts the software download process again in two hours. Note: If you allow the update to proceed and the server is down, the IP Deskphone does not ask for updates again. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 212: Busy Lamp Field
The monitored IP Deskphone is busy on a call Note: If you have the required permissions, you can answer a call placed to a monitored IP Deskphone. To answer, press the flashing Ringing button. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 213: Chapter 15: Multiuser
After you are logged in, the IP Deskphone displays the Idle screen. You can configure up to five profiles. If the limit is exceeded, then the least recently-used profile is automatically deleted. Related topics: Additional logins on page 214 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 214: Additional Logins
It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup. With the addition of multiuser support, it is also possible to provision multiple Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 215: Logging Out
If a secondary account was assigned to a key that is also in the set of feature keys, the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 216: Secondary Account Logout
IP Deskphone assumes that all accounts have lost their connection to the server. When you reconnect the cable, the IP Deskphone proceeds to re-register all accounts starting with the primary account. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 217: Upgrade Impacts To User Profiles
Example: An Avaya 1165E IP Deskphone with SIP Software Release 2.x has the following user accounts logged in and logged out. • user1@domain1.com •...
Page 218 You can select a different available line key for secondary accounts during the login process The following figure shows the Avaya 1165E IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accounts.
Page 219: Making A Call
Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 220: Receiving A Call
Joining calls into a specific conference always uses the conference server of the primary account. Accounts which cannot access the server cannot join the conference. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 221: Instant Messages
After you have established a 3-way call, the Join functionality becomes unavailable until the 3-way call is terminated. The following figure shows two examples of the 1165E IP Deskphone — with one call and multiple calls.
Page 222: Modifying Settings
Voice Mail Settings is located under Prefs > User Settings. You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 223: Remembering Settings After Logout
Instant Message keys always use the primary account, because IM support is disabled for secondary accounts. Related topics: Inbox, Outbox, IM log on page 224 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 224: Inbox, Outbox, Im Log
If the primary account does not have a network address book, then the local address book is accessed. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 225: User Status
• If you select a single account with neither Call Forward nor DND active, then you are prompted to specify a forwarding target. Call Forward is then enabled. If DND is already Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 226: Presence
When using a programmed Presence feature key, the account that is impacted by the Presence feature key is determined after the feature key is configured. After a single account Presence programmed key is pressed: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 227: Notifications
These spontaneous notifications do not indicate which account is affected by the event. In such cases, the affected account is indicated by the message itself. The following figure shows per-account notification on the IP Deskphone. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 228: Account Selection
In all cases, pressing the line key of an account highlights the corresponding item in the account list. If no selection is made in a certain amount of time, then the operation is cancelled. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 229: Chapter 16: Advanced Features
To view information about the USB port, press the USB soft key after you access the Phone Information screen. To view information about E911, press the E911 soft key after you access the Phone Information screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 230: Accessing The Services Menu
Use to view phone details. For more information, see Viewing the IP Deskphone information on page 229. Checking for Updates You can check for the latest software and configuration update for your IP Deskphone. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 231: Resetting The Ip Deskphone
Use this feature to log out and reregister to the server. To reset the IP Deskphone: 1. Press the Services fixed key, and then select Reset Phone. 2. Press the Select context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 232: Erasing The User Data
The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles — user profile settings 2. Sounds — downloaded tones or audio alerts 3. Languages — downloaded language files 4. Images — downloaded image files Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 233 4. Use the dialpad to enter your password. 5. Choose one of the following: • Press the Ok context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 234 To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 235 • Press the Back context-sensitive soft key to return to the previous menu. To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 236 • Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 237: Network Menu
In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items. For more information on how to access the Network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600).
Page 238: Usb Flash Drive
USB Port is No then the USB information does not display any USB devices connected. The screen displays the information that the USB port is disabled, as shown in the following figure: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 239 The following figure displays a sample USB information menu with the USB port enabled and selected device locked. Figure 48: USB devices: Phone information screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 240: Customizable Banner For Login
IP address of the IP Deskphone. The contents of this screen include user and IP Deskphone identifiable information that may need to be protected (per US Federal/DoD requirements/guidelines). Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 241 IP Deskphone. It is an optional item in the IP Deskphone information. To dismiss the Phone Information - Details screen and return to the previous display, press the Back context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 242: Screensaver/Screen Lock
The Screensaver settings screen allows you to enable or disable your screensaver/lock. You can also configure various settings such as the delay before the screensaver starts, the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 243 Press Back to exit the Screensaver menu. Screensaver Mode The Screensaver Mode screen allows you to enable or disable the screensaver/lock. The following figure shows the Screensaver mode setting screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 244 Some options may not appear, depending on configuration. Disable: Disabling the Screensaver displays a message confirming your selection. The following figure displays the Screensaver Disabled message screen. Figure 54: Screensaver Disabled message Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 245 If allowed in the configuration, the user-defined password definition screen is displayed. The screen displays Enter user password to activate screensaver followed by a user-input prompt. The following figure displays the screensaver password screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 246 After the screensaver is enabled, and if the IP Deskphone is idle for the defined delay/time interval, then the screensaver takes control of the IP Deskphone. The following figure shows the phone display with locked screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 247 Picking up the handset and dialing digits activates the line function display for emergency calls only. If you try to place an outgoing call, a message is displayed and the screensaver starts again. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 248: Background Image
These files are loaded on the IP Deskphone using the USB flash drive. Images for the 1165E IP Deskphone cannot exceed 512 MB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1165E IP Deskphone is 320x 240.
Page 249: Selecting An Image Screen
The Images screen appears and displays the filenames of all image files currently stored on the Flash File System of the IP Deskphone. An example is shown in the following figure. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 250 If the selected image is not confirmed, the screen time-outs after 15 seconds; the selected image is disregarded and the IP Deskphone display returns to the Images list screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 251: Service Package Group Support
Add a new group on page 258 Bulk-create feature keys based on an existing directory Address Book group To bulk-create feature keys based on an existing directory Address book group: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 252 • Send IM • Call Forward 7. Press the Select context-sensitive soft key. The Select Source screen appears. Press the Back context-sensitive soft key to dismiss the screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 253: View Existing Groups In Your Address Book If You Selected Groups
• Press the Back context-sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 254: View The Existing Groups You Have In Your Address Book
• Press the Back context-sensitive soft key to return to the dismiss the screen and return to the main address book screen. 5. Press the Up/Down navigation key to highlight the required entry. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 255: Add A New Contact To Your Address Book
To add a new contact to your Address Book: 1. When the IP Deskphone is in the idle mode, press the Directory fixed key to access your Address Book. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 256 SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 257 • Press the Add context-sensitive soft key to add a new group (invokes the add group screen). • Press the Back context-sensitive soft key to dismiss the screen and return to the previous screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 258: Add A New Group
The contents of the Speed Dial List varies, based on the current call state of the IP Deskphone and the type of speed dial list entry configured. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 259 If the Speed Dial List is empty, or results in being empty due to context-sensitive hiding of contents, an error message displays stating There are no Speed Dials currently available. Related topics: Speed Dial List screen on page 260 Auto-Retrieve flag on page 260 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 260: Speed Dial List Screen
IP Deskphone attempts to un-hold the call after the key or entry call completes. For example: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 261: Usb Flash Memory Device Support
(or other type of file) and upload onto the IP Deskphone file system. The file manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 262 USB drives that are available. After you select one of the items, the contents of that device (folders and files) appears; .. allows you to navigate back to the Select Device screen. The following figure is an example of the Select Device screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 263 • Exit — to dismiss the file manager and return to the Services menu. After you select the device to which you want to navigate, the device file structure is displayed; some examples are shown in the following figures: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 264 Advanced features Figure 66: Examples of File Manager device browsing screens Note: The context-sensitive soft keys change based on the selected item on the screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 265 The File Manager Select Destination confirmation prompt screen confirms that you want to select the destination folder to which you wish to send or copy the previously selected file. The following figure displays the screen to select the destination folder. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 266 After you have confirmed that you want to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in the following examples: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 267 USB flash memory device support Figure 68: Select Destination screen Note: The context-sensitive soft keys change based on the selected item on the screen. The following options are presented: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 268: File Manager
1. Log on to the IP Deskphone and plug the USB flash drive into the IP Deskphone USB port. 2. Press the Services hard key and choose File Manager. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 269 (configuration flag). Error conditions display a message on the screen, as shown in the following example. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 270 If file copying cannot complete due to insufficient space on the USB device, or due to the selected file type not being enabled in the File Manager (device configuration), then an error message is displayed on the screen. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 271: Chapter 17: Visual Indicators
Incoming/Outgoing call (phone ringing) On the phone On hold Missed call Table 17: Display screen icons — Feature button icons Component Icon Do Not Disturb Call Forward Speed Dial list Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 272 Incoming Call Missed, New Incoming Call Missed, Reviewed Table 20: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 273: Visual Alerter/Message Waiting Indicators
Messages are in the Inbox Instant Message pop-up appears Steady blue light until the Instant and a new Instant Message Message is reviewed or you press received the Exit context-sensitive soft key. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 274 Visual indicators Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 275: Chapter 18: Third Party Terms
Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we will provide upon request a complete...
Page 276: Gnu
License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 277 Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs;...
Page 278 License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 279 Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-...
Page 280: Zlib
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 281: Libpng
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
Page 282 Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1. The origin of this source code must not be misrepresented. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 283: Kern_Random
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source. 3. This Copyright notice may not be removed or altered from any source or altered source distribution.
Page 284: Wchar Functions
Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 285: Libjpeg
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 286 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. END OF TERMS AND CONDITIONS Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 287 200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations. Normally, this cable normally has four pairs of copper wire. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 288 The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The Avaya 1165E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules.
Page 289 SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send instant messages (IMs) and to initiate calls. Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 290 Visual Alerter/ This is an LCD or an LED signal that flashes to indicate that a message Message Waiting is waiting or when the ringer is ringing. Indicator Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments? infodev@avaya.com...
Page 291 Bulk context-sensitive soft key ....Conferencing, ad hoc ..........Bulk, Remove individual programmed feature keys by Configuring a conference call ........using the Bulk context-sensitive soft key ..Configuring a Presence state ........Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 292 Feature key programming ........key menu ............. Feature key, remove programmed key ..... Instant Message Inbox/Outbox ......... Feature keys ............. Instant Message, composing ........File manager ............. Instant Message, deleting ......... Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 293 Multiuser, IM Settings ..........Programmable keys, multiuser ......... Multiuser, Inbox, Outbox, IM log ....... Programmed feature key, remove ......Multiuser, initial login ..........Multiuser, Instant Messages ........Multiuser, line keys ........... Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...
Page 294 Selecting an image screen ........Voice Mail Settings, multiuser ........Server failover, multiuser .......... Service Package Group Support ......Services, menu, accessing ........slideshow, animated ..........While on an active call ..........Avaya 1165E IP Deskphone with SIP Software User Guide November 2013...

Avaya 1165E User Manual

Chapter 1: Revision History

Chapter 2: Regulatory and Safety Information

Chapter 3: Introduction to the Avaya 1165E IP Deskphone

Chapter 4: Installing the 1165E IP Deskphone

Chapter 5: Accessing the Avaya 1165E IP Deskphone

Chapter 6: Configuring the Avaya 1165E IP Deskphone

Chapter 7: Making a Call

Chapter 8: Receiving a Call

Chapter 9: The Address Book

Chapter 10: Call Inbox

Chapter 11: Call Outbox

Chapter 12: Instant Messaging

Chapter 13: While on an Active Call

Chapter 14: Additional Features

Chapter 15: Multiuser

Chapter 16: Advanced Features

Chapter 17: Visual Indicators

Chapter 18: Third Party Terms

Quick Links

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Summary of Contents for Avaya 1165E