Avaya 1150e User Manual page 134

Note: You cannot observe an agent if the agent's call is on hold or if
no calls are in progress.
To talk to an agent you are observing:
To leave the Observe state:
Call Center Supervisor Features
1. Press the Observe Agent
You now have a conference with the
agent and the caller.
1. Press the Goodbye
Key.
Key.
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