Agent And Supervisor Features; Logging In Without Agent Id (For Basic Acd); Logging In With Agent Id (For Basic Acd Or Contact Center Manager) - Avaya 1120E User Manual

Agent and Supervisor features

Agent and Supervisor features
This section describes the login features that are common to the Call
Center agent and supervisor. Depending on your system configuration,
choose from the following methods of logging in and out:
• "Logging in without Agent ID (for basic ACD)" on page 18
• "Logging in with Agent ID (for Basic ACD or Contact Center
Manager)" on page 18
• "Logging in using Multiple Queue Assignments (for Basic ACD)" on
page 20
• "Logging out" on page 23
Logging in without Agent ID (for
basic ACD)
If your ACD configuration does not rely on Agent ID, which is often the
case if you do not share your phone with another person, use the
following procedure to log in to an Automatic Call Distribution (ACD)
queue.
MakeSetBsy
Logging in with Agent ID (for Basic ACD
or Contact Center Manager)
If your ACD configuration uses Agent ID, which is often the case if you
share your phone with another person, use the following procedure to log
in to an Automatic Call Distribution (ACD) queue. If an Agent ID is
assigned to you, the display screen prompts you to enter a four-digit
code.
Note: Note: The following procedure applies if you are working in a
Basic ACD environment or an Avaya NES Contact Center Manager
18
1. Press the Make Set Busy key.