Interflow; Night Service - Avaya 1150e User Manual

Call Center Supervisor Features

Interflow

When the call backlog or the waiting time in the queue exceeds a set
threshold, Interflow forwards calls to a predefined target queue. The
supervisor activates Interflow when the waiting time for the queue
exceeds its threshold.
To activate Interflow:
To stop Interflow:

Night Service

To enter Night Service:

135
1. Press the Interflow
The indicator flashes and excess calls
are routed to the destination.
1. Press the Interflow
1. Press the Night
(6=N for Night).
The indicator lights continuously. All
calls in the queue and new calls receive
Night Service.
Key.
Key again.
Key and dial6