Call Center Agent features
Activate Make Set Busy
Make Set Busy allows you to make your phone appear busy to all callers.
To activate Make Set Busy:
To deactivate Make Set Busy:
Making non-ACD calls
An Individual DN allows you to make outgoing calls and to receive non-
ACD incoming calls. If you do not have an active call when the LCD
indicator flashes, you can press the corresponding Individual DN Key and
answer the call.
To make a non-ACD call:
125
1. Press the
Make Busy
1. Press the
Make Busy
time.
1. Press an
Individual DN
2.
Dial
the number you want to call.
Key.
Key a second
Key.