Agent And Supervisor Features - Avaya 2050 User Manual

Agent and Supervisor features

This section describes login features common to the Call Center Agent
and Supervisor.
The Avaya 2050 IP Softphone supports six line (DN) and feature keys,
accessible from the Call Control window.
Figure 3: Line and feature keys
Use these keys to access and manage Call Center Agent and Supervisor
features.
Depending on your system configuration, choose from the following
methods of logging in and out:
• "Logging in without Agent ID" on page 35
• "Logging in with Agent ID" on page 35
• "Logging in using Agent ID and Multiple Queue Assignments" on
page 36
• "Logging out an agent" on page 39
WARNING
Once logged on, you will be placed into the queue for
incoming calls. If you are unavailable or away from your
phone, activate Make Set Busy or Not Ready to prevent
callers from being directed to your phone.
Agent and Supervisor features
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