Recording A Call - Mitel MiVoice 5380 User Manual

Recording a call

You want to record an active call with your call partner.
You can record an active conversation if you have been authorized to do so by your sys-
[a]
tem administrator
are made and backed up only as .wave files in your individual e-mail boxes. For this, you
must configure at least one e-mail address in the communication system. Contact your
system administrator for more information.
You can start recording calls in the following situations:
• during an active call;
• During a conference call (with maximum two participants)
• During an incoming/outgoing call
• in call preparation;
• During dialling with a busy line.
Call recording only starts when the connection is set up. Therefore, no ring-back tones or
wait tones are recorded.
Call recording is temporarily interrupted during an enquiry and an e-mail is sent with the
recording made up till then. Recording restarts automatically once the call connection with
the enquiry call party is set up and/or once the call connection with the first correspondent
is restored.
The maximum recording time for each .wave file depends on the system configuration.
When the predefined or maximum recording time is reached, the recording stops auto-
matically, the file is sent to your e-mail address and a new recording starts at the same
time. Contact your system administrator for more information.
Notes:
• Recording calls may infringe on your national data protection provisions or be permit-
ted only under certain circumstances. If you intend to use this function notify your call
party in advance.
• You cannot record a conversation involving more than two call parties (enquiry call,
conference). The recording is automatically stopped if you park your call party or put
him on hold.
You can start or end call recording with the Foxkey or with a configurable key.
MiVoice 5380 / MiVoice 5380 IP
eud-1679/1.0 – R3.0 – 08.2015
. Your call party can be an internal or an external user. The recordings
Supplementary features
45