Configuring Xmpp Avatar; Automatic Call Distribution (Acd) Key (For Sylantro Call Managers) - Mitel 6865i User Manual

LINE KEYS AND PROGRAMMABLE KEYS
: Contact your System Administrator for the BLF List URI.
NOTE
9.
Click Save Settings.
10.

CONFIGURING XMPP AVATAR

When the XMPP Avatar for picture ID is configured on the phone, the available image is displayed on the
phone (it can be xmpp avatar as well).
And if the image is not available, the phone downloads it from the image server and displays the image
of a blue man.
XMPP can be configured in these two scenarios:
If XMPP enabled
The phone checks for XMPP avatar and the image in the image database.
If XMPP not enabled
The phone only checks the availability of the image in the image database.(XMPP avatar is not checked
as it is not enabled.)
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR
SYLANTRO CALL MANAGERS)
The 6865i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows
the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACDkey. When you want to subscribe
to a queue (in order to receive incoming calls), you press theACD key and the IP phone UI prompts you
to log in. AnAvail key displays allowing you to make your phone available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone's status
to unavailable. The server updates its database with this new information and no longer distributes calls
to the phone. The phone remains in this unavailable state until:
You make yourself available again by pressing theAvail key
•
An ACD timer expires (set by your System Administrator).
•
You can also choose to manually change the phone status to unavailable by pressing the Unavailkey on
the phone.
The ACD key LED changes when you log into the phone queue and are available to take calls. The LED
changes again when you are busy with an active call. The table below shows the status of the LED as
they may appear on your IP phone.
Status: Logged In and
Available
Solid Red LED
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL
Status: Unavailable
Blinking Red LED
Logged Out
No LED
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