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Troubleshooting
If you are unable to get an IP address in step 3, then your (wireless) router may
not be configured for automatic DHCP or certain security settings may be
enabled.
•
Check your router settings and try again.
•
On the xGen Touch Screen keypad press Menu – [PIN] – [ENTER] – Installer
– Communicator – IP Configuration – IP Options, this will allow you to modify
connection settings including DHCP.
•
If the xGen panel is connected to a local router which provides internet
access, check the panel can connect to UltraConnect.
UltraConnect
UltraConnect is a cloud-based system that allows remote management and
remote access to an xGen system if enabled.
Check LAN Connection to UltraConnect
1. Login to the xGen Web Server as shown above
2. Click Settings
3. Select Connection Status in the drop down menu
4. Check:
•
LAN Status should display "Connected"
•
LAN Media should display "Ethernet"
•
UltraConnect Status should display "Connected"
•
UltraConnect Media should display "LAN "
xGen Installation & Programming Guide
33
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