Interlogix zerowire User Manual
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Interlogix zerowire User Manual

Wireless security & home automation
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P/N 466-2521 • REV B • ISS 26JUN15

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  • Page 1 P/N 466-2521 • REV B • ISS 26JUN15...
  • Page 2 Copyright © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved. This document may not be copied in whole or in part or otherwise reproduced without prior written consent from UTC Fire & Security Americas Corporation, Inc., except where specifically permitted under US and international copyright law.

  • Page 3: Table Of Contents

    Advisory messages v   Welcome 1   Your new security system 1   Optional parts: 2   Back of ZeroWire 2   Front of ZeroWire 3   Basic Features 4   Arm your system in Away Mode 4   Arm your system in Stay Mode 5  ...
  • Page 4 Full Installation Manual 33   Main Menu 33   Voice Library 34   Glossary 35   App and Web Error Messages 38   System Status Messages 39   Features & Benefits 40   Specifications 41   Index 43   ZeroWire User Manual...

  • Page 5: Important Information

    Any similarity to names and addresses of actual businesses or persons is entirely coincidental. Limited Warranty UTC Fire & Security Americas Corporation, Inc. guarantees this product against defective parts and workmanship under normal use for twenty-four (24) months ZeroWire User Manual...

  • Page 6: Warranty Disclaimers

    YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE. INTERLOGIX DOES NOT MAKE ANY CLAIMS OR WARRANTIES TO YOU OF ANY KIND REGARDING ANY PRODUCT, SOFTWARE OR SERVICE’S POTENTIAL, ABILITY, OR EFFECTIVENESS TO DETECT, MINIMIZE, OR IN ANYWAY PREVENT DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR LOSS OF ANY KIND WHATSOEVER.

  • Page 7: Product Warnings

    WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS AND SERVICES MADE AVAILABLE BY THIRD PARTIES OVER WHICH INTERLOGIX HAS NO CONTROL AND FOR WHICH INTERLOGIX SHALL NOT BE RESPONSIBLE INCLUDING, BUT NOT LIMITED TO, INTERNET, CELLULAR AND LANDLINE CONNECTIVITY; MOBILE DEVICE AND OPERATING SYSTEM COMPATIBILITY;...
  • Page 8 Note: Note messages advise you of the possible loss of time or effort. They describe how to avoid the loss. Notes are also used to point out important information that you should read. ZeroWire User Manual...

  • Page 9: Welcome

    Welcome Thank you for purchasing ZeroWire! Your ZeroWire is set up and ready to use. The voice guide will walk you through how to use various features and provide updates on your system. Read through this guide to get the most out of your system.

  • Page 10: Optional Parts

    Optional parts • ZW-DS01 Desk Stand • ZW-7000 3D Cellular Radio Back of ZeroWire Battery Cover Cellular Screw Radio Cover External Antenna Input/Output Connector Connector Power Reset Ethernet Panel Connector Button Connector Tamper Siren Speaker Mounting Bracket Screw ZeroWire User Manual...

  • Page 11: Front Of Zerowire

      zones to make a chime sound on CHIME  Not lit System is disarmed if the ZeroWire when they are tripped. Stay is also not lit. Press the HISTORY key to listen for   System is armed in the AWAY ...

  • Page 12: Basic Features

    Select the Away Mode. AWAY USER PIN CODE ENTER Leave the premises. EXIT DELAY BEEPS To silence the Exit Delay beeping, press the Away Key again and the beeping will stop. This can also be performed from the UltraConnect app. ZeroWire User Manual...

  • Page 13: Arm Your System In Stay Mode

    The security of your home in Stay mode is dependent on the type and number of detectors you have installed and are active in Stay mode. Normally all Stay Mode zones must be secure before you can arm in Stay Mode. ZeroWire User Manual...
  • Page 14 If an armed zone is alarmed whilst your security system is in the Stay mode, it will sound a warning tone on your ZeroWire and start a timer. At the end of the Stay Mode Entry Time your sirens will sound. Your service provider predetermines this warning time at the time of installation.

  • Page 15: Disarming

    Once a detector detects your presence, the entry delay will begin counting down and your ZeroWire will repeat a warning message until a valid PIN code is entered. If a valid PIN code is not entered by the end of the entry delay time, your sirens and communicator will activate.

  • Page 16: Event History

    MENU It is recommended you record user names, zone names, and outputs names in Menu 8 – Recordings. This will make reviewing any events much clearer as ZeroWire will announce the recorded name. You may also review all events recorded by your security system:...

  • Page 17: Emergency Keys

    MENU Emergency Keys ZeroWire has three (3) emergency keys: Medical, Police (duress) and Fire. If these keys are not lit, then the Emergency Keys are not available on your system. Check with your service provider to clarify what responses will be provided upon activation.

  • Page 18: Add Users

    Add Users Add a User Example: Add a new user to ZeroWire and assign them a PIN code 2580. We will add this as user 4. Selects User Configuration menu. MENU YOUR 4 TO 8 DIGIT MASTER CODE ENTER Selects configure user PIN.

  • Page 19: Remove A User

    Example: Change User 4 PIN code to 5555. Selects User Configuration menu. MENU YOUR 4 TO 8 DIGIT MASTER CODE ENTER Selects configure user PIN. Select user 4. ENTER BYPASS Disables the user PIN. MENU MENU MENU Exits from Advanced system configuration. ZeroWire User Manual...

  • Page 20: Change A User Pin

    Note: User must have a unique PIN code. If the new PIN code you enter is the same as another user’s PIN code your ZeroWire will announce "PIN code is occupied, select a new user PIN code." Change the User Type The user type determines what that user can do: •...

  • Page 21: Add Keyfobs

    ZeroWire Web Server (see User Name and PIN on page 21) or DLX900 desktop software. If you have many users to add you may find it is easier to use ZeroWire Web Server or DLX900 desktop software. These are installer tools, refer to the Installation Manual for instructions.

  • Page 22: Ultraconnect App

    The UltraConnect app requires a valid username and PIN code to function. A default user should be written on the rear of this manual, or refer to "Add a Username" on page 10. The menus available are dependent on the permissions for the user entered. ZeroWire User Manual...

  • Page 23: Access Via Ultraconnect App

    The serial number is printed on the back of the ZeroWire unit. Alternatively login to ZeroWire Web Server and go to Settings – Details to view it. The default Web Access passcode of 00000000 disables remote access. To change it, login to ZeroWire Web Server and go to Settings - Network.

  • Page 24: Using The Ultraconnect App

    From the Zones screen you can touch Bypass to ignore a zone or touch it again to restore it to normal operation. You may also add or remove a zone from the Chime feature. Partition 1 Partition 1 Partition 2 Partition 2 ZeroWire User Manual...
  • Page 25 History events by touching Play Video Clip from the History screen. Turn On Stay Partition 1 User 1 Time: 3:08:39 PM Date: 24 Sep 2014 If you have Z-Wave devices installed, touch Rooms to view and control them. ZeroWire User Manual...
  • Page 26 Finally you may also change your PIN code by touching Change PIN. Touch Save to update your PIN code. If the user has Master User type, then they will also be able to change PIN codes of other users. ZeroWire User Manual...

  • Page 27: Zerowire Web Server

    To connect via local WiFi you will need a router supporting 802.11 b or 802.11g. 1. Power on - Connect power to your ZeroWire. 2. Enable WiFi on ZeroWire - On the ZeroWire press Menu – 9 – [PIN] – 8. This will enable WiFi Discovery Mode for 10 min.
  • Page 28 The ZeroWire will announce “Ethernet is on” when this is set correctly. Press Menu, Menu to exit. 3. Connect an Ethernet cable to the rear of the ZeroWire and wait 10 sec for the local router to assign the ZeroWire an IP address 4.
  • Page 29 7. Enter your username and password, by default this is installer and 9713 8. You should now see a screen similar to the one shown below. 9. Click Advanced to program your ZeroWire. Troubleshooting Problem Solution Cannot get IP address...

  • Page 30: Customizing Your Zerowire

    Customizing Your ZeroWire Volume Level Example: Set volume level to 6 MENU Select main menu - Option 1 Volume level. Set volume level to 6. Exit menu. MENU MENU Voice Annunciation Example: Turn on/off the voice when arming and disarming...

  • Page 31: Backlight Level

    MENU MENU Idle mode is when your ZeroWire is not being used. The lights on the screen dim for your comfort at night and to save power. All security functions work normally. Example: Set idle mode brightness level to 1 Select main menu –...

  • Page 32: Adjust Partition Entry Or Exit Times

    Select word “Zone” from word library. ENTER Exits from Advanced system configuration. MENU MENU MENU If you do not require all eight words, just press MENU as in step 6 after you have entered the last word number. ZeroWire User Manual...

  • Page 33: Record Zone Names

    Exits from Advanced system configuration. Voice Message Recording ZeroWire has a digital message board so you can leave entry messages for users to hear when they disarm the system and reminder messages for users arming the system. ZeroWire User Manual...

  • Page 34: Set Zone Chime Mode

    MENU Set Zone Chime Mode You can setup your ZeroWire so that it will make a “chime” sound when programmed zones are unsealed. Chime mode does not trigger any alarms and is only used as a low level alert such as a customer entry door.

  • Page 35: Configure Email Reporting (User)

    Configure Email Reporting (User) 1. Login to ZeroWire Web Server or UltraConnect app. 2. Click Settings. 3. Click Channels. 4. Select a Channel to Configure. 5. Enter an email address in the Destination Email field. 6. Select an Event List.

  • Page 36: Add Z-Wave Devices

    Add Z-Wave Devices 1. Log in to ZeroWire Web Server or UltraConnect app. 2. Click Settings, Rooms and edit Room Names. 3. Click Settings, Z-Wave Add/Remove. ZeroWire User Manual...
  • Page 37 To do this, click Remove, then activate LINK or REMOVE mode on the device. 6. Click Rooms 7. Check you can see the device you just added. Click a button such as ON or OFF to verify you can control the device. ZeroWire User Manual...

  • Page 38: Testing Your System

    YOUR 4 TO 8 DIGIT MASTER CODE ENTER Select zone walk test. Walk past each motion detector, open The ZeroWire will chirp the siren and announce the and close windows and doors with zone name and the signal level of each detector that is detectors.

  • Page 39: Perform A Battery Test

    MENU Perform a Battery Test The backup battery is located on the rear of the ZeroWire behind a cover. It provides temporary power to the ZeroWire when mains power is not available. This may occur during a power outage or an intruder cutting power to a property.
  • Page 40 YOUR 4 TO 8 DIGIT MASTER CODE ENTER Select communicator test. The central monitoring station will confirm the test message was received Exits from System Test. MENU MENU MENU If communicator test fails, notify your service provider ZeroWire User Manual...

  • Page 41: References

    It is recommended you contact your service provider to program advanced settings. A full installation manual including instructions on advanced customization and automation features is available from www.interlogix.com. Incorrect settings may render your system non-functional. Proceed only if you accept this.

  • Page 42: Voice Library

    ZeroWire User Manual...

  • Page 43: Glossary

    A company to which alarm signals are sent during an alarm report. Also known as Central Station Central Monitoring Station (CMS). A channel is a communication path for events to be sent from the ZeroWire panel to a selected destination. Channels can be set to UltraConnect or Email. Channel A channel has an associated event list which contains the events it is allowed to forward on.
  • Page 44 A security system that is configured to send all alarm signals to a central monitoring Monitored station. Outputs on the ZeroWire panel can be connected to a siren and strobe when an Output alarm condition occurs on the system. Zones are grouped into partitions which can be secured independently from each other.
  • Page 45 Each ZeroWire user has a set of profile levels. These control what the user has access to, a list of functions, and when the user is allowed to perform these functions.

  • Page 46: App And Web Error Messages

    ZeroWire has a built-in web server which provides access to ZeroWire features via a web browser interface or a native smartphone app.

  • Page 47: System Status Messages

    Communication fault – The security system has detected a problem with the communication channel. • Fire alarm – A fire alarm has been activated from the ZeroWire unit. • Panic – A panic alarm has been activated from the ZeroWire unit.

  • Page 48: Features & Benefits

    802.11 b/g WiFi – enables remote access via a web browser or smart phone • IEEE 802.3 Compliant Ethernet – use hardwired cable instead of wireless, the choice is yours • 3G Cellular radio support – allows reporting alarm messages without a fixed line telephone service ZeroWire User Manual...

  • Page 49: Specifications

    2x zone inputs up to 6.6 V, seal with 3.3k EOL Outputs 2x open collector outputs at 100 mA 30 V (max) Dimensions (W × H × D) 190 mm x 140 mm x 32 mm Operating temperature 0 to 50°C Shipping weight 1 kg ZeroWire User Manual...
  • Page 50 Download the UltraConnect App on to your smartphone. My Serial Number is: Default Web Access Passcode is: CHANGE YOUR USERNAME AND CODES (page 10 and 14), DO NOT WRITE THEM DOWN! TEST YOUR SECURITY SYSTEM WEEKLY (page 30). My Installer Details ZeroWire User Manual...

  • Page 51: Index

    41 walk test, 31 forced arming, 5 web access code, 15 welcome, 1 G  what's inside, 1 glossary, 36 Z  M  ZeroWire web server, 20 zone names, 25 main menu, 34 Z-Wave devices, 29 ZeroWire User Manual...

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