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Troubleshooting
Troubleshooting (cont'd.)
Error
Possible Causes
Mouse not detected
• Mouse cable is not firmly
by system
connected to the system
• Mouse is not connected to the
system
• System needs to be reset
• There is no picture
• Camera cables are loose or
on selected channels
have become disconnected
/ camera picture is
not being displayed
• The image on the
• Audio cables are loose or have
DVR appears, but
been disconnected
does not have sound
• Live Audio is disabled
• Audio is associated with the
wrong video channel
• I can't log in to the
• You have the wrong port
Web Client
number
• You have the wrong user name
and password
• My system does not
• Recording mode may be set to
seem to be recording
"None"
• Motion Recording may be
enabled
134
Solutions
• Firmly connect the mouse cable to the USB port
on the front panel
• Turn the system OFF (press Power button on the
front panel). Firmly connect a mouse to any of the
USB ports on the system; press the Power button
again to turn the system ON
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• Check the AUDIO connections to the DVR
• From the Main Menu, select System
>
>
Setup
Sound
Live Audio and select ON
• The default audio channel is channel 1—connect
the audio capable camera to channel 1 or select the
correct default audio channel (CH1~4) from the
Sound menu
• Enter the system's Web Serverport—by default, 80
& 554
• If you have customized the Web Server Port, you
may need to port forward the new port number on
your router
• Log in as the administrator (by default, user
name: ADMIN; password: 1234)
• The system Admin may have disabled Remote
Agent access for the Manager or User profiles; have
the Admin grant you access to Remote Agent
• From the Main Menu select Record
>
Setup
Continuous Motion Recording
• During Motion Recording, the system ONLY
records when motion is detected by one of the
cameras; enable Continuous Recording, or
Continuous + Motion Recording
>
Activation
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