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About This Guide
Helpdesk provides an online resource for administrators to monitor incidents, check the status
incident tickets, allocate work, and personalize settings to best fit their company's needs. This
allows Helpdesk users the reassurance that their incidents have been received by support teams.
Chapter 1, "Getting Started," on page 9
Chapter 2, "Administration," on page 19
Audience
This guide is intended for Helpdesk administrators.
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For the most recent version of the Helpdesk Administration Guide and additional documentation,
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documentation/nows/).
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About This Guide
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