Roles - Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - ADMINISTRATION 10-2007 Manual

2.4.5 Roles

This is where Administrators can change the roles of users. You can assign combinations of the roles
to grant the appropriate access for your staff. For example, you can grant Administrators the
Administrator role and the Reporter role so they can assist users and track their technical staff's
efficiency.
1 Log in by specify your Helpdesk username and password in the fields provided, then press the
2 Specify the full name of the Helpdesk user in the Technician, Reporter, or Administrator fields.
3 Click Add to the right of the perspective field.
30 Helpdesk Administration Guide
Enter key on your keyboard.