Call Center Supervisor Features; Agent Keys; Answer Agent - Avaya 3905 User Manual

Call Center supervisor features

Call Center supervisor features
You can assign any feature listed in the "Agent features" section to the
supervisor's telephone (except Supervisor key), as well as the features
described in this section.

Agent Keys

The Call Agent Keys feature allows you to connect to each agent position.
Each Agent Key is linked to a particular agent position. Press the
Key then the Agent
individual agent number, to be connected to a particular agent position.
Agent Keys also function as an Agent-Status Lamp for each agent and allow
you to track the status of each position in the group. The following shows the
meaning of the LCD indicator associated with an
Indicator
OFF
ON
FLASH
WINK

Answer Agent

When your phone rings and the
Answer Agent indicator flashes:
/
To disconnect an agent call:
/
48
Key for the particular ACD agent, or dial the secondary or
Agent position unmanned (Make Set Busy Activated)
Agent handling an ACD call
Agent waiting on an ACD call
Agent busy on post-call work (Not Ready Activated)
1. Press the
2. Press the
Agent Key:
Agent Status
Answer Agent
Goodbye
Call Agent
Key.
Key.